Patient Service Representative - Oakland, United States - NorCal Imaging Centers
Description
Overview:
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are_ Radiology Forward_.
With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience.
When you join us as a_Radiology Technologist__,_ you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders
- patients, providers, payors, and regulators to achieve the best clinical outcomes.
Responsibilities:
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_.
With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience.
When you join us as a_Patient Service Representative__,_ you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders
- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
- Greet and register patients in a friendly and serviceoriented manner.
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Collect and log all copays and fees
- Answer/transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the backoffice staff for timely and effective care of patients
You Are:
- Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
- Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
- Able to thrive in a fastpaced environment, have a knack for prioritizing work with a structured approach, and enjoy providing worldclass customer service
To Ensure Success In This Role, You Must Have:
- High School Diploma or GED
- Intermediate to advanced computer skills
- Strong multitasking and communication skills
- Experience providing exceptional customer service
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
Pay Range:
USD $ USD $26.00 /per hour Shift:
Mornings Shift Variations: 8 am - 5 pm
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