Front Office Manager - Atlanta, United States - Hyatt Hotels Corp.

Hyatt Hotels Corp. Atlanta, United States

5 days ago

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

This position reports to the hotel Rooms Director.

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling.

The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.

In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service.
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

What you can expect from Hyatt: Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.

Hyatt has the best to offer including:

complimentary meals during work hours; After 30 Days - eligible for health care including medical, dental, vision, 401(k), complimentary hotel room nights; sick leave.

Immediately - paid holidays; discounted hotel room nights. After 1 year - Vacation and paid Family Bonding time, and much more

Fortune's 100 Best Companies to Work For - FORTUNE

America's Best Employers for Diversity

100 Best Workplaces for Millennials

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.

Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel

* exceptional customer service and ability to improve the bottom line

Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills

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