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    Office Manager - Atlanta, United States - RemX

    RemX
    RemX Atlanta, United States

    3 weeks ago

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    Description
    RemX is proud to be working with a well established pest control organization. Who is seeking a best in class experienced Office Manager to join their team in Buford, Georgia area. Immediate hire Onsite -local candidates only

    Office Manager Responsibilities:
    • Provide excellent customer service through active listening and problem solving that inspires customer loyalty.
    • Ensure all day-to-day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards.
    • Build and maintain strong customer relationships to encourage repeat business.
    • Identify and report key trends and issues from all communication channels and update information and responses based on those trends.
    • Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach.
    • Answer and log calls from customers, technicians, and management in internal, secure system
    • Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments.
    • Recommend products and services that align with customers needs, focusing on upselling premium options.
    • Demonstrate product features, benefits, and unique selling points effectively.
    • Perform collections calls on customer's past due accounts.
    • Schedule appointments for new and recurring pest control services.
    • Assist in monitoring daily technician schedules to ensure timely completion of services.
    • Appropriately escalate inquiries or issues to management.
    • Assist with special projects assigned by management.
    Office Manager Requirements:
    • High School Diploma/GED, college degree in Business Administration preferred
    • 1+ years of experience in Customer Service.
    • Must have experience with pest control, lawn care, or sprinkler systems.
    • Experience with Microsoft Office Suite
    • Self-motivated and have a strong work ethic
    • Good aptitude for basic math-- necessary for doing calculations related to sales and service
    • Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
    • detailed oriented and understand the importance of customer service
    • Ability to multi-task and work in an extremely fast-paced environment.
    • Exceptional customer-facing and interpersonal skills, both written and verbal.
    We offer Full Benefits Medical, Dental, Vision.
    Referral bonus
    Free online Career Focused Courses while working for us

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