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    General Manager - New York, United States - BEAT THE BOMB

    BEAT THE BOMB
    BEAT THE BOMB New York, United States

    6 days ago

    Default job background
    Arts / Entertainment / Publishing
    Description

    Job Description: General Manager

    Essential Duties & Responsibilities:

    The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country

    Customer Service, Operations & Marketing:

    • Maintain exceptional guest-centered culture which exceeds customer expectations
    • Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
    • Maintain appearance and safety of the facility
    • Manage and maintain inventory and ordering of supplies in a timely manner
    • Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
    • Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
    • Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
    • The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
    • Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
    • Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
    • Support marketing efforts at the local level in coordination with central marketing team and agencies - including partnerships with local businesses, flyering, supporting local PR & advertising efforts
    • Support group sales efforts in coordination with a central sales team - including outreach to and relationships with local businesses
    • Manage customer service specific to the location

    Leading the Team:

    • Live and breathe the Core Values of BEAT THE BOMB:
    • Bring Positivity
    • Take Responsibility
    • Build the Future
    • Create the Fun
    • Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
    • Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
    • Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
    • Responsible for the creation, management, and coordination of staff schedules
    • Responsible for running unit payroll
    • Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

    Our Ideal General Manager:

    • You own all facets of your business, you are entrepreneurial-minded and a creative thinker
    • F&B Experience - you have led facilities that have a food and beverage component (including alcohol)
    • You like to get out in the community, make connections and build relationships
    • You like to get your "hands dirty" (we're a paint-blast facility after all)
    • Proven people leadership with success in building positive service cultures and high team engagement
    • Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
    • High level of interpersonal savvy
    • Ability to resolve conflict among customers and/or staff in a professional manner
    • Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
    • Approachability, trustworthiness, honesty, and a high level of integrity is required
    • Ability to control a room/large groups - including children and their parents : )
    • Strong commercial and operational expertise
    • Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions

    Qualifications:

    • Minimum 10 years experience (management experience required)
    • Management of a facility that includes an F&B component
    • Knows the importance of driving exemplary reviews
    • Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
    • Multi-unit management experience is desired but not required
    • Significant knowledge of and relationships in the local market
    • Experience as a leader of new unit/location preferred, including Grand Opening
    • Experience in sales/customer service required
    • Experience building and leading a team
    • Experience in Microsoft Office products required
    • Experience with GSuite products preferred
    • Bachelor's Degree
    • References upon request

    What We Offer:

    • Competitive salary with annual bonus opportunities
    • An opportunity to advance or expand your career with company growth
    • A chance to be a part of an exciting and fast-growing start-up team
    • Friends & Family ticket discounts
    • Attractive PTO plan
    • Medical, dental, and vision insurance
    • Commuter Benefits
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