- Receiving, investigating and resolving all customer inquiries timely and accurately.
- Ensuring all customer communication is clearly documented.
- Educating caller to ensure resolution is achieved on first contact.
- Interact through various channels such as Chat, Phone and E-mail
- Must be able to pass required testing
- Participation and attendance are mandatory.
- This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
- Work overtime as required
- All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
- 1 year - Experience in a customer service support role is required
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Proficient oral and written communication skills
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Customer Service Representative - Chattanooga, United States - Mindlance
Description
• High School Diploma or equivalent required
Experience
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."