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    Customer Service Representative - Chattanooga, United States - Mindlance

    Mindlance background
    Description
    • Receiving, investigating and resolving all customer inquiries timely and accurately.
    • Ensuring all customer communication is clearly documented.
    • Educating caller to ensure resolution is achieved on first contact.
    • Interact through various channels such as Chat, Phone and E-mail
    • Must be able to pass required testing
    • Participation and attendance are mandatory.
    • This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
    • Work overtime as required
    Quals--
    • All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.
    Education

    • High School Diploma or equivalent required

    Experience
    • 1 year - Experience in a customer service support role is required
    Skills\Certifications
    • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
    • Proficient oral and written communication skills
    EEO:

    "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."


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