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Delivery Manager/ Sr. Account Manager - Reston, United States - Amivero
Description
Job Type Full-timeDescriptionThe Amivero Team Amivero's team of IT professionals delivers digital services that elevate the federal government, whether national security or improved government services.
Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved.
Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people.
As a member of the Amivero team you will use your empathy for a customer's situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.
The Gist... Our Account Manager leads all programs falling within their portfolio. Serves as a trusted advisor to customers and partners, and a motivating leader across all areas of Amivero. Responsible for leading and growing their portfolio to achieve impact for Amivero customers, culture, and community. Partner with customers to define mission outcomes, and operationally execute to those outcomes through high-quality delivery.Empowers the team to achieve a high level of performance and deliver quality service to stakeholders while cultivating long-lasting customer relationships.
Alignment of Account strategy with corporate goals.What Your Day Might Include...
Organizational and Leadership Role:
Builds upon and maintains Amivero's culture by embracing its strategic framework and values, serving as a strong role model to the team and others, pushing our programs and practices, and helping them evolve.
Accountable for achieving Account growth, performance (innovation, CPARS, delivery compliance, staffing, etc.) and financial objectives (including P&L, Revenue, Direct labor or other metrics)Brings in the resources needed to execute on account strategy, leveraging systems, internal and external relationships, and applying strategic thinking to achieve outcomesMobilizes team members within their Account and guides customers and partners toward the delivery of high-quality work.
Coaches and mentors Amivero talent and works collaboratively within the organization.Able to form strong internal partnership and collaborates within the organization to achieve Account success and actively contribute to thought leadership across the organization.
Actively strategize to achieve corporate and program outcomes successfully through assessment of objectives, adjusting as may be required based on changes to customer and corporate ecosystems and awareness of current trends that may impact Amivero's service offerings in the customer space.
This includes conducting programmatic scenario planning and execution that includes elements across the entire account including technical solutions, staffing, and customer outcomes.
Functional Role:
Achieving Account Mastery and High-quality Delivery by Teams Defines Account program, project, and customer strategies to achieve outcomes and aligns plans, teams, and resources to meet those outcomes.
Ensures consistent, high-quality and timely delivery of program deliverables and artifacts.Partners with portfolio task order leaderships , assisting in developing best practices, processes, and solutions in support of project teams.
Functions at an senior level, efficiently taking in and triaging information from multiple internal and external channels and leveraging the data to achieve desired outcomes aligned with corporate and customer objectives.
Achieves Corporate Growth, Financial and Performance Objectives Create strategies to achieve corporate growth, financial and performance objectives for the Account.
Collaborates with the Growth team on technical responses, management responses, and staffing strategies for follow-on, modification, or new opportunities related to their portfolio.
Responsible and accountable for achieving corporate portfolio financial, staffing, and performance goals through strategic capture initiatives, implementation of operational plans to achieve account objectives, creation of harmonious delivery environment and building strong customer relationships.
Talent Management and Development Collaborates with internal leads and Talent Team to identify opportunities and skills gaps for team members within their Account.
Develops strategy to address team skill development and teaming relationships, aligned with corporate and customer objectives to achieve desired outcomes.
Develops actions plans to achieve team professional development to include performance incentives, training and mentoring. Maintains consistent quarterly engagement with employees to review progress against annual objectives.Designs and implements succession planning to maintain consistent and competent leadership.
Managing Partner Relationships Manages partner relationships to maintain commitments with workshare agreements, resolves partner issues, and establish productive business relationships.
Communicates needs with partners proactively, including for correcting behaviors of partner companies and their program staff.Builds and enhances relationships with current and future partners.
RequirementsYou'll Bring These Qualification...
A Bachelor's degree in business administration or a related field.5 or more years demonstrated experience leading significant government programs (50+ FTEs or 20M Annual Revenue) with responsibility for financial, delivery and corporate objectives.
Demonstrated understanding of government acquisition lifecycle, terminology and application of acquisition strategy to achieve business objectives.Strong communication, interpersonal, public speaking, and leadership skills.
Excellent management, decision-making, and problem-solving skills. Proven ability to exercise strategic, analytical, and creative thinking in complex situations to support decision making.
Proven ability to apply agile, design, and engineering principles to work to effectively direct and build buy-in for project and staffing needs.
Expert ability to maintain customer satisfaction and advise and influence both customers and partners to support high-quality performance.Advanced ability to identify skill improvement areas for team members within their Account and leverage coaching support to help them grow.
Expert ability to manage internal and external stakeholder relationships and expectations.Expert attention to detail and ability to meet multiple deadlines in a rapidly changing environment.
Ability to effectively resolve disputes and conflicts.
Encourage and build team spirit among staff, bringing about mutual respect and cooperationEOE/M/F/VET/DISABLEDAll qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
