Strategic Security Account Manager - Tysons Corner, United States - GardaWorld Security Security Services US
Description
Position Title:
- Strategic Account Manager
Job Location:
- Tysons Corner, VA
Compensation:
- $125,000 / year
Location:
- Onsite, daily
Travel Expectations:
- This role may necessitate travel to different regions, potentially involving overnight stays. It may also require regular visits between various work locations.
Essential Functions:
- Availability for oncall duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences.
- Responsible for the maintenance and update of all business databases, such as CRM and ERP systems.
- Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams.
- Conducts periodic reviews of MSA compliance at both branch and site levels as necessary.
- Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams.
- Formulates, executes, and assesses comprehensive security and crisis management strategies.
- Vigilantly oversees client billing processes, including DSO assessments and followups on overdue payments.
- Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record.
- Seeks out enhancements to the client's security program to fortify a lasting, positive relationship.
- Comprehends fulfills and upholds the contracted KPIs for the account client.
- Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence.
- Takes charge of data analysis and the preparation of internal reports for client management.
- Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor.
- Prepares and delivers comprehensive clientfocused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations.
Ideal Skills, Characteristics, & Experiences
- Exhibits exceptional leadership, analytical skills, and the ability to multitask effectively.
- Proficient in relationshipbuilding, communication, and detailoriented tasks.
- Professional and selfmotivated, with strong Microsoft Office and CRM software skills.
- Positive, energetic, and capable of strategic thinking and financial analysis.
- Experienced in project management, with resilience in highpressure situations while managing deadlineoriented tasks.
- Proven experience upholding ethical standards and values that align with our company's principles, teamwork, and highperformance culture.
- Skilled in crafting reports, correspondence for the client on behalf of the company, instructional materials, and standard operating guidelines.
- Demonstrated expertise in financial forecasting, margin analysis comprehension, and interpretation of financial documents, including Account Summary Forms (ASFs).
- Resilient in handling challenges and adept at managing stress from clients and team members in a constructive manner.
- Outstanding skills in written and verbal communication, client service, and managing projects.
Minimum Qualifications:
- 5+ years of successful experience in security operations management.
- Required to clear comprehensive background checks, which may encompass local, state, and federal criminal records, drug testing, skills evaluation, interviews, and personality assessments.
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