Account Manager - Ashburn, United States - DMAC Security

DMAC Security

Verified Company

Ashburn, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Account Manager works closely with the DMAC leadership team to design and maintain all staffing at the client level in order to guarantee contractual compliance and stated financial targets.

The Account Manager is responsible for anticipating and planning for future staffing needs, leading recruitment initiatives through the recruitment team, and allocating new hires to suitable schedules and positions in accordance with operational needs and employee strengths.

The Account Manager will also be in charge of increasing officer productivity in order to reduce unneeded overtime and non-billable costs.

The Account Manager will be responsible for requesting uniforms and other equipment, completing all required employment documentation with the employee, and keeping track of operational metrics to inform business choices.

In addition, the front-line liaison between the client and DMAC Leadership will be a responsibility. This position is vital to a healthy relationship with our clients.

There is an expectation for constant communication through daily client interaction, business reviews and being a trusted advisor to contracted client.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Those duties necessary to meet the minimum requirements of the position.

Other duties may be assigned:

Oversee that all aspects of the security function onsite are performed in a diligent manner (staffing, scheduling, and required training all DMAC personnel assigned to his/her sites)
Manage the scheduling systems to ensure all positions and shifts are appropriately staffed; all employees are compensated accurately, and all schedules are a true reflection of services rendered
Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as longterm growth of the workforce
Measure and assess the proficiency and effectiveness of physical security staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings
Maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Director of Operations and Human Resources.
Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her portfolio
Safeguard personnel's information as it relates to pay, benefits and performance
Respond to client requests
Work between client and DMAC for physical security surveys and post orders
Provide direction and instruction to subordinates in regard to the performance of their duties
Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel
Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
Maintain maintenance of the security officer uniform ordering process to ensure all personnel are correctly outfitted and replacement uniform items are replaced in a timely manner
Maintain various records of communications and events
Manage the maintenance of tools and technologies to complete daily business
Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce nonbillable overtime to meet specified business goals
Determine the types of equipment to be used in performing work, or materials needed and work with DOO and Procurement for necessary equipment
Development and maintenance of operational metrics
Assignment of work schedules based on operational needs, employee training records and individual skill sets
Allotment of open work shifts to maximize officer utilization and reduce nonbillable expenses
Submission of procurement orders
Assist the operations management team in all administrative tasks and projects assigned to them
Make productivity and cost reduction recommendations to management

BASIC QUALIFICATIONS:

Formal Education, Licenses, and Certifications Required:
Type and Length of Specific Experience Required:
Prior experience as a team leader
Must possess one or more of the following:
Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
Graduate of a Certified Public Safety Academy (military or civilian) in the law e