-
IT Support Specialist
1 week ago
NewPoint Real Estate Capital LLC Chevy Chase, United States**Reports To** · Service Support Manager · **Job purpose** · The IT Desktop Support Specialist is responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), network infrastructure, telecommunications ci ...
-
Customer Support Specialist
1 day ago
Xometry Inc North Bethesda, United Statesat Xometry · North Bethesda, MD · Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow ...
-
Executive Support Specialist
1 week ago
Lynker Corporation Silver Spring, United States**Lynker is seeking an Executive Support Specialist to provide comprehensive support to NOAA's Office of Response and Restoration's Directorate, ensuring seamless operations at a senior level. This role involves developing executive-level briefing materials, facilitating communic ...
-
Administrative Support Specialist
2 days ago
Earth Resources Technology, Inc Silver Spring, United StatesERT is seeking an Administrative Support Specialist to support our customers at the NOAA Office of Education (OEd). This is an on-site position located at NOAA's Silver Spring facility. · The NOAA OEd manages 300 student scholars per year in NOAA's undergraduate scholarship progr ...
-
IT Support Specialist
1 week ago
Owia Technology Washington, United States**IT Support Specialist** · **8:30-5:30 pm, with some evening/weekend hours on occasion** · Seeking a very detail-oriented I.T. Support Specialist with the desire to join a positive, team-oriented company with a family-feel who has been providing small to mid-sized businesses wit ...
-
IT Support Specialist
5 days ago
Northeastern University Arlington, United StatesAbout the Opportunity · Job Summary · Reporting to the Director of Global IT Services, this position will be housed on the Arlington campus, and 100% on-site. They will provide technical support to their campus and remote support in conjunction with the Global IT team to Northeas ...
-
IT Support Specialist
5 days ago
Customer Value Partners, Inc Washington, United StatesOverview: · CVP seeks an IT Support Specialist to administer and support desktop, server, network, and cloud infrastructure components for our corporate office in Washington, DC. This is a user-facing role providing direct support to remote staff. The professional in this role wi ...
-
IT Support Specialist
2 days ago
B&B Solutions US Washington, United States**About Us** · B&B Solutions is a mission focused 8(a) Small Disadvantaged Business, located in the Washington, DC metropolitan area. B&B provides multi-faceted and nuanced support services for Federal, State, Local, and Commercial clients. Our support includes Professional Servi ...
-
IT Support Specialist
1 day ago
Brightkey, Inc Washington, United States**Schedule, Benefits, & Compensation**: · - Location: Onsite in Washington, DC · - First shift, Monday through Friday · - Medical, Dental, & Vision Insurance · - Participation in company 401k program · - Paid Time Off · **Responsibilities**: · - Image/reimage of PCs/laptops · - U ...
-
IT Support Specialist
14 hours ago
Sehmi Enterprise Inc Rockville, United StatesAudley Consulting Group (ACG) is seeking a part-time **IT Support Specialist** to support our headquarters office in Rockville, MD. · **Duties and Responsibilities**: · - Manage, organize and track the ACG equipment and laptop inventory via Excel · - Assist the CTO in provisionin ...
-
Rcm Audit and Support Specialist
13 hours ago
Visualutions, Inc. Spring, United StatesThe RCM Audit and Support Specialist is responsible for assisting with audits in assigned databases. The individual will support audits and trends and assist with database month end process. Additionally, the position supports the company's overall operations and client services ...
-
Support Services Specialist
5 days ago
MEDSTAR HEALTH Washington, United StatesPerforms a variety of tasks for the departments within support services including, but not limited to transporting patients and items, delivering linen, food, equipment and medical supplies, receiving medical supplies and/or equipment, patient room cleaning, trash and soiled line ...
-
Peer Support Specialist
1 day ago
Community Bridges, INC Washington, United StatesCommunity Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individu ...
-
IT Tech Support Specialist
5 days ago
CODICE Washington, United States**Job Title: IT Tech Support Specialist - Tier II** · **Position Summary** · The Technical Support Specialist - Tier II will play a critical role in providing effective technical support services to users, troubleshooting various hardware and software issues, and ensuring the smo ...
-
Technical Support Specialist
1 week ago
Tech-Marine Business, Inc. Washington, United StatesOverview: · **_ COMMITMENT. EXCELLENCE. INTEGRITY._** · **_ · Our Mission Statement_** · - TMB will strive to be the best Employee-Owned Business contributing to our National Defense._ · - We are committed to providing meaningful work, fair compensation, benefits that support a w ...
-
Deskside Support Specialist
1 week ago
GCyber Arlington, United StatesGCyber is hiring a **Deskside Support Specialist **to support the Office of the Military Commissions (OMC). Although this position is located in the NCR, there will be occasional travel to Guantanamo Bay, Cuba. · As the **Deskside Support Specialist,** you will: · - Provide IT He ...
-
IT Management Support Specialist
1 week ago
Hill Associates Washington, United StatesHill Associates Corporation is seeking an **IT Management Support Specialist** to join our team supporting the Office of the Chief Information Officer (OCIO) in a large Washington, D.C. Cabinet-level Federal agency. The position will report directly to the Bureau Chief Informatio ...
-
Administrative Support Specialist
1 week ago
Imagineeer Washington, United StatesAbout the Company: · Imagineeer is leading the charge in data transformation, impacting sectors from healthcare to government operations, green energy, supply chain, and sports. Leveraging cutting-edge technologies like AI, post-quantum security, and blockchain, we empower decisi ...
-
Credentialing Support Specialist
1 week ago
Prometheus Federal Services Washington, United StatesPrometheus Federal Services (PFS), a trusted partner to federal healthcare agencies, is currently seeking a Credentialing Support Specialist to be a part of a team supporting federal contracts with the U.S. Department of Veterans Affairs (VA) / Veterans Health Administration (VHA ...
-
Contract Support Specialist
1 week ago
Community Partnership for the Prevention Washington, United States**JOB TITLE**: Contract Support Specialist · **JOB TYPE**: Full-Time, At-Will, Salaried Position · **SALARY**: $50,000-$55,000 · ***: · The Contract Support Specialist is primarily responsible for providing administrative support to The Community Partnership for the Prevention of ...
DAG Software Support Specialist - Bethesda, United States - Novogradac & Company
Description
**DAG Software Support Specialist** Location **Bethesda, MD** Job Code **2773** # of openings **1** **Novogradac & Company LLP** is a national certified public accounting and consulting firm headquartered in San Francisco. Founded in 1989, and the allied group of Novogradac companies has grown to more than 600 employees and partners with 25 offices throughout the country.
Novogradac & Company LLP is one of the nations top 50 certified public accounting and consulting firms. As one of the fastest growing accounting firms in the nation, the firm offers significant growth opportunities for employees. A focus on providing excellent service for clients has made a Novogradac & Company a recognized leader in real estate and community development. Novogradac provides publicly and privately held national enterprises with a full spectrum of audit, tax, valuation, expert witness and litigation support, property compliance and general consulting services and works extensively in the affordable housing, community development, historic preservation and renewable energy fields.
**Position Summary**
The DAG Software Support Specialist will be a part of the Data Analytics Group. The goal of the Data Analytics Group is to automate workflows, boost employee productivity, and enhance quality of client service. This position will provide end-user support to internal company users of custom-built software platforms for various functions across the firm. The responsibilities for this position will include: database administration, user assistance (password reset, trouble logging in, etc.), responding to user inquiries, and periodic interactions with users regarding software products we provide to them. This position reports to the DAG Project Manager.
The most successful candidate for this position will:
Have a foundation of solid technical skills and be comfortable discussing software development concepts, databases, GUIs, and testing methodologies,
be able to successfully and efficiently work with people for most of their workday via email, IMs, phone or video calls,
have experience in real estate, especially as it relates to being a source of income (concepts like: revenue, vacancy, operating income, operating expenses)
be enthusiastic about the opportunity to grow and develop this new role
Candidates should live within daily commuting distance of a Novogradac office location ( ), but the work may be remote initially and subject to the operational and business needs of the company and any applicable federal, state or local laws/regulations.
**Position Responsibilities**
Set up new user accounts
Interact with users utilizing the firms designated support software platform, and troubleshoot issues, escalating where needed
Provide advice and training to end-users
Monitor an internal issue queue
Foster positive relationships with team members and stakeholders
Serve as Subject Matter Expert (SME) on a portfolio of software applications to team members
Maintain system documentation including known issues and feature requests
Assist with planning and coordinating testing changes and upgrades to the system ensuring it will operate correctly in current and future environments
Develop and publish a maintenance schedule for designated software applications
Potential opportunity to work on programming in an administrative language
Complete other tasks or projects as assigned
****Knowledge, Skills and Abilities****
Excellent problem solving/analytical skills and knowledge of analytical tools; be able to troubleshoot and resolve issues
Ability to inquire and gather information to understand business needs
Strong knowledge of Microsoft Office suite programs
Ability to self-educate on industry best practices.
Solid organizational and follow-through skills, performing work accurately with strong attention to detail.
Ability to meet deadlines and effectively prioritize a fast-paced and varied workload
Excellent verbal and written communication skills and ability to translate technical information/program designs to non-technical customers and stakeholders.
Ability to effectively interface with technical and nontechnical staff at all organizational levels.
Excellent customer service skills.
Understands business function related to the application.
Prior exposure to real estate, finance, valuation, or accounting industries is a plus.
Experience with technologies such as Python, Django, database administration or related programming languages is a plus
Experience with workload and project management tools such as GitHub, GitLab, Asana, , Wrike, MS Project, ServiceNow, Ivanti Service Manager, or similar is a plus
**Minimum Qualifications**
High school diploma and 3 years of related experience in a role as application administrator, technical support, help desk representative, etc. and/or appropriate balance of education and work experience
Post-secondary education or completed certificate program in a related field may substitute for experience
Novogradac & Company LLP offers a progressive work environment, competitive pay and an excellent benefit package including; medical, dental, vision, paid-time-off, life/disability insurance, commuter flex accounts and a 401(k).
To be considered for this position, interested candidates MUST apply via our company website :
*Novogradac and Company LLP is an equal opportunity employer. Novogradacs culture is centered on education, acceptance, innovation and opportunity. We value diversity and respect the different perspectives that each of our employees bring to Novogradac no matter their age, race, religion, gender identity or sexual orientation. We are committed to creating an equitable and inclusive workplace for our entire workforce.*
