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IT Technician Engineer Administrator - Byron Center, United States - Exceed Consulting
4 weeks ago
Description
Job DescriptionJob Description Salary:
$60k - $90K
IT Technician / Engineer
Level 2/3
Required Technical Experience / Job Support
Responsibilities:
5+ years of IT Engineer/ Consulting experience working with the
Products and Services
listed below
Customer ticketing system environment
Diligent time entry as work is performed
Demonstrate exceptional customer facing skills
Exceptional aptitude with both workstation and server environments
Exceptional skills to provide level 2 or higher
support for the following Products and Services :
Microsoft
Active Directory / Policies / Integration
DNS, Certificates, Domain Controllers, DHCP
Exchange / O365 Migrations / Integrations
VMware Suite
Essentials +, Standard, Enterprise
vCenter integrations
Servers (HPE)
SAN Support (Tegile, HPE, EMC)
Spec, configure, deploy, support
Switches (Extreme / HPE )
Spec, configure, deploy, support
VLANs, Trunking
Wireless (Aruba / Extreme / HPE / Ruckus / Mist)
Backup Software
Veeam
StorageCraft
Barracuda
CloudGen Firewall
Sentinel Email Security Suite
Windows RDP / Application Deployment
Citrix
7.x and higher
Design /Support / Deployment
VoIP Phone system (3CX or other)
Security Solutions
Agents and integration
Monitoring / Alerting / Remediation
Responsibilities:
Review and manage daily tickets by updating team, customer, ticket status, and time entries
Plan tasks and schedule yourself and resources as needed
Liaise with staff at all levels of a client organization
Travel to customer sites when applicable (Travel is infrequent)
Clarify a client's system specifications by gaining an understanding of their work practices and the nature of their business
Analyze IT requirements within companies and give independent and objective advice on the use of IT
Enter documentation into documentation portal
Define software, hardware and network requirements for quoting products and services
Develop agreed solutions and implement new systems
Present solutions in written or oral reports
Design, test, install and monitor new systems
Mentor other technicians for advancement and knowledge sharing
Identify potential clients and build and maintain contacts as needed
Environment:
Work with a small team of peers to support our customers and their technologies.
Increase your skills and mentor others as you work with the team on more complex projects.
Exceed Benefits Offered:
Health Care Insurance
HSA
Dental / Optional
Cell phone / Optional
Laptop
401k when eligible
Work from home when applicable
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