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    IT Technician Engineer Administrator - Byron Center, United States - Exceed Consulting

    Exceed Consulting
    Exceed Consulting Byron Center, United States

    4 weeks ago

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    Description
    Job Description

    Job Description Salary:
    $60k - $90K
    IT Technician / Engineer

    Level 2/3

    Required Technical Experience / Job Support

    Responsibilities:
    5+ years of IT Engineer/ Consulting experience working with the

    Products and Services

    listed below
    Customer ticketing system environment
    Diligent time entry as work is performed
    Demonstrate exceptional customer facing skills
    Exceptional aptitude with both workstation and server environments
    Exceptional skills to provide level 2 or higher

    support for the following Products and Services :
    Microsoft

    Active Directory / Policies / Integration
    DNS, Certificates, Domain Controllers, DHCP
    Exchange / O365 Migrations / Integrations

    VMware Suite

    Essentials +, Standard, Enterprise
    vCenter integrations

    Servers (HPE)
    SAN Support (Tegile, HPE, EMC)

    Spec, configure, deploy, support

    Switches (Extreme / HPE )

    Spec, configure, deploy, support
    VLANs, Trunking

    Wireless (Aruba / Extreme / HPE / Ruckus / Mist)
    Backup Software

    Veeam
    StorageCraft

    Barracuda

    CloudGen Firewall
    Sentinel Email Security Suite

    Windows RDP / Application Deployment
    Citrix

    7.x and higher
    Design /Support / Deployment

    VoIP Phone system (3CX or other)
    Security Solutions

    Agents and integration
    Monitoring / Alerting / Remediation


    Responsibilities:
    Review and manage daily tickets by updating team, customer, ticket status, and time entries
    Plan tasks and schedule yourself and resources as needed
    Liaise with staff at all levels of a client organization
    Travel to customer sites when applicable (Travel is infrequent)
    Clarify a client's system specifications by gaining an understanding of their work practices and the nature of their business
    Analyze IT requirements within companies and give independent and objective advice on the use of IT
    Enter documentation into documentation portal
    Define software, hardware and network requirements for quoting products and services
    Develop agreed solutions and implement new systems
    Present solutions in written or oral reports
    Design, test, install and monitor new systems
    Mentor other technicians for advancement and knowledge sharing
    Identify potential clients and build and maintain contacts as needed


    Environment:
    Work with a small team of peers to support our customers and their technologies.
    Increase your skills and mentor others as you work with the team on more complex projects.


    Exceed Benefits Offered:
    Health Care Insurance

    HSA
    Dental / Optional
    Cell phone / Optional
    Laptop
    401k when eligible
    Work from home when applicable

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