Director of Customer Experience and Quality - Grand Rapids, United States - Kamps Pallets

Kamps Pallets

Verified Company

Grand Rapids, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Kamps Overview:

Kamps is the leading full-service pallet company in the United States.

We meet the needs of varied industries through innovative services that include:
new pallet manufacturing, pallet recycling, and sustainable byproduct production (from pallets that cannot be reused). We believe the talented individuals that make up the Kamps team are our biggest asset. Here at Kamps we recognize and reward hard working individuals that consistently exceed expectations. We are excited for you to join our team and help us in achieving our mission of revolutionizing supply chains and serving our customers

Summary:

Essential Duties and Responsibilities:

Develop and implement a comprehensive operational excellence strategy to drive industry leading performance in quality, on time service execution and overall customer experience.
Lead crossfunctional teams to identify areas for improvement, analyze processes, and develop solutions to enhance the customer experience.
Establish and implement key performance indicators (KPIs) and metrics to measure the effectiveness of operational initiatives, customer satisfaction, and use datadriven insights to continuously improve customerrelated initiatives
Assist with improving customer loyalty by following up on customer issues and obtaining feedback on service from them
Collaborate with operations managers to streamline workflows, optimize resource allocation, and improve overall operational performance
Collaborate with sales, marketing, and operations teams to ensure alignment on customer needs and priorities, and to drive crossfunctional initiatives to address customer challenges and opportunities
Drive a culture of continuous improvement by fostering collaboration, empowering employees, and promoting a mindset of innovation and efficiency
Stay up to date on industry trends, best practices, and emerging technologies related to manufacturing operations, and incorporate relevant advancements into operational improvement initiatives
Support a safetyfirst culture by promoting adherence to safety protocols, identifying and mitigating risks, and ensuring compliance with regulatory requirements

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Qualifications/Skills:

Bachelor's degree in Engineering, Operations Management, Business Administration, or related field.
Minimum of 5 years of experience in operational excellence, lean manufacturing, or process improvement roles within the manufacturing or packaging industry
Proven track record of leading successful operational improvement initiatives, delivering measurable results in customer satisfaction and quality improvement
Strong analytical skills with the ability to collect, analyze, and interpret data to drive decisionmaking and problemsolving
Excellent leadership and communication skills, with the ability to effectively influence and engage stakeholders at all levels of the organization
Demonstrated project management experience, including the ability to prioritize tasks, manage timelines, allocate resources effectively, and drive results

Pay:
$120, $150,000.00 per year

Benefits: