- Data entry using Delphi, Microsoft Word, and Excel. Examples include correspondence, reports, marketing pieces, direct mail, contracts, internal forms, schedule of events, report of conventions, histories, typing annual/trimester reviews.
- Computer skill required, with ability to type.
- Copying and distribution of internal/external letters, forms, bookings, contracts, BEOs, resumes, room lists, schedules and mail.
- Special projects as required.
- Daily correspondence with clients.
- Creating and maintaining client files and databases.
- Maintenance of computer data for Banquets Department including updating and troubleshooting.
- Prepare and process purchase orders and check requests.
- Maintain personnel files including time and attendance records.
- Ability to problem solve, work independently, multi-task, prioritize.
- Take initiative to help guests and support managers.
- Team player in office environment.
- Fluent in English with strong written and verbal skills.
- Desire to grow within the hospitality industry.
- Work flexible hours
- Detail oriented, organized, work under pressure to meet strict deadlines
- Work with internal and external guests
- Customer service oriented
- Represents the resort and conducts conferences with meeting planners by telephone or
- Assumes responsibility for the successful set-up and execution of programs. Provides direction and supervision of meeting and/or catering logistics to affected departments and associates.
- Develops guest menus, drafts resumes and BEOS, as well as organizes all other arrangements as they relate to group programs.
- Prepares and presents Catering forecasts and reports as required.
- On-going staff training using Microsoft Word and Delphi.
- Add new staff to Delphi/Network.
- Network Backup/Restore tape.
- Cancel bookings/change status in Delphi.
- Run daily event reports
- Update Performance Summary Report.
- Data Entry of associate meetings in Delphi.
- Setup/delete and print new booking auto traces in Delphi.
- Event data entry of new bookings into Delphi.
- Audits guest checks and department charges and files to ensure accuracy.
- Supervises staff in creation and distribution of accurate written materials.
- Ensures that contracts, menus, letters and reports are completed according to Trump National Doral - Miami standards and policies.
- Compiles Food and Beverage report on conventions.
- Performs other duties and responsibilities as assigned or required.
- Back safety belt, protective gloves and eye protection may be required on rare occasions.
- Must have extensive knowledge of Food and Beverage etiquette, guest relations and service standards.
- Must always be ready to anticipate client and guest needs well in advance.
- Ability to read, listen and communicate effectively in English both verbally and in writing in order to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all associates.
- Ability to analyze guest needs and negotiate pricing.
- Provide a problem free experience for our clients while providing the highest standards of service without sacrificing quality.
- Return all phone calls on the same day and demonstrate timeliness in getting proposals to client.
- Oversee assigned group functions when they are in house.
- Always maintain a professional image in appearance/attire and conduct when dealing with meeting planner and resort associates.
- Basic mathematical skills to complete reports and working knowledge of financial statements and forecasting techniques.
- Strong computer skills including Excel and Word.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Interpersonal skills to provide overall guest satisfaction.
-
Customer Service Manager
3 days ago
James Boruff - State Farm Agent Miami, United States**Benefits**: · - Bonus based on performance · - Company parties · - Competitive salary · - Free food & snacks · - Opportunity for advancement · - Paid time off · - Training & development · **ROLE DESCRIPTION**: · As a Customer Service Manager with James Boruff Insurance and Fina ...
-
Service Management Consultant
1 week ago
Crimson Solutions Ida, United StatesAre you passionate about sports, enjoy working with people and aspire to a career in a forward-thinking industry? Then SAFS & BETA is the perfect fit for you. The traditional training to become a sports and fitness merchant is undoubtedly one of the most well-known training progr ...
-
Jackson Health System Miami, United StatesMiami, FL Full-Time Central Support Services · **Summary** · Manager, Central Sterilization Services is a professional member of the health care team who assumes advocacy and responsibility while managing a large multi-functional service are to ensure maximum efficiency and respo ...
-
Stellar Ventures Miami, United StatesWe are seeking a candidate to take on the end-to-end responsibility for software products and service-specific tasks in Miami. This includes implementing and managing the operational software lifecycle, coordinating and tracking software releases, and developing and improving ser ...
-
Quantum Dynamics Miami Beach, United StatesIntroduction · For our branch in Miami Beach, we are looking for your strong support. Join us in our core competency: SAUTER creates living spaces for the future. · Your tasks · Supporting a customer base of planners, plant builders, operators, and project developers · Creating i ...
-
Nursing service manager in
1 week ago
Omega Dynamics Bay Harbor Islands, United StatesApply directly online · NURSING SERVICE MANAGER (m/f/d) · Job number: 99104 About us: · The Workers' Welfare Association District Association of Swabia e. V. is a leading association of the free welfare system. With almost 3,000 employees, we are one of the largest social serv ...
-
Service Manager
1 week ago
Integrated Power Services Miami, United StatesWho We Are: · Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemi ...
-
Service Manager
5 days ago
Zoom Drain of Metro Detroit Miami, United StatesJob Description · Job DescriptionJob Summary: · The Service Manager is a critical leadership role at Zoom Drain, responsible for managing the service team to achieve outstanding customer satisfaction, uphold high levels of workmanship, and meet the company's sales and operational ...
-
Customer Service Manager
2 days ago
Jase Enterprise California North Hollywood, United StatesThis position requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs. · **Responsibilities**: · - Develop and implement customer service strategies to enhance the overall customer experience. · - Build and manage a team of ...
-
Manager of Rehab Services
1 week ago
HCA Aventura, United StatesIntroduction · Do you have the career opportunities as a(an) Manager of Rehab Services you want with your current employer? We have an exciting opportunity for you to join HCA Florida Aventura Hospital which is part of the nation's leading provider of healthcare services, HCA Hea ...
-
Service Drive Manager
1 week ago
Warren Henry Automotive North Miami, United StatesPosition Overview · The Service Drive Manager must possess exceptional leadership skills and have the ability to work closely with Service Consultants, Technicians, and Parts Advisors to help provide our guests with an outstanding service experience. · Responsibilities · * Schedu ...
-
Manager, People Services
1 week ago
DaVita Inc. Coral Gables, United States3280 Ponce De Leon Blvd, Coral Gables, Florida, , United States of America · PEOPLE SERVICES MANAGER · Expert in their discipline (HR or commensurate experience inclusive of operations experience) Accountable for leading and implementing the human capital strategy in our business ...
-
Technical Services Manager
1 week ago
Titan America Medley, United StatesJOB DESCRIPTION · Maintenance Manager/Technical Services Manager · The Maintenance Manager/Technical Services Manager in the Aggregates Division of the Titan Florida Pennsuco Plant in Medley, Florida. This salary, exempt position, will report directly to the Aggregates Plant Ma ...
-
Manager, People Services
1 week ago
DaVita Inc. Coral Gables, United States3280 Ponce De Leon Blvd, Coral Gables, Florida, , United States of America · PEOPLE SERVICES MANAGER · Expert in their discipline (HR or commensurate experience inclusive of operations experience) Accountable for leading and implementing the human capital strategy in our business ...
-
Language Services Manager
4 days ago
Carrfour Supportive Housing Miami, FL, United States Full timeThe salary for this position is $38,000 (hourly $18.100% paid health, dental, vision short-term, long-term, and life insurance for the employee · * 5% match – 401K (eligible immediately) · * 9 Paid holidays · * 2 Floating holidays · * Annual increases up to 5% based on perform ...
-
conference service manager
1 week ago
DOUBLETREE BY HILTON MIAMI ARPT CONVENTION CTR Miami, United StatesJob Description · Job Description JOB SUMMARY · The Conference Services Manager is responsible for performing total meeting management for all assigned. · groups. Responsible for coordinating and servicing conference/group business from the time of assignment, · through meeting ...
-
Patient Services Manager
1 week ago
Morrison Healthcare Miami, United States Full timeMorrison Healthcare Position Title: Patient Services Manager- Miami, FL · Reports To: Director of Dining Services · Location: North Shore Hospital · Job Details: Responsible to supervise the operation of Patient Food Services under the supervision of the Director. Performs a ...
-
conference service manager
1 week ago
DoubleTree by Hilton Miami Arpt Convention Ctr Miami, United StatesJOB SUMMARY · The Conference Services Manager is responsible for performing total meeting management for all assigned. · groups. · Responsible for coordinating and servicing conference/group business from the time of assignment, · through meeting dates until final payment of acco ...
-
Conference Services Manager
1 week ago
Trump Miami Resort Management LLC Miami, United StatesJob Description · Job DescriptionPosition Purpose: · Provide clerical/administrative support to the Director of Banquets in coordinating and disbursing information relating to service of clients and internal events. Responsible for the establishment of new relationships with meet ...
-
UPS Service Manager
4 days ago
Pkaza Miami, United StatesJob Description · Job DescriptionThis job opportunity is with a market leader of Critical Power Services in the nation. This opportunity provides a career-growth minded role with exciting projects with leading-edge technology and innovation as well as competitive salaries and ben ...
Conference Services Manager - Doral, United States - Trump Hotel Collection
Description
Position Purpose:
Provide clerical/administrative support to the Director of Banquets in coordinating and disbursing information relating to service of clients and internal events.
Responsible for the establishment of new relationships with meeting planners while consistently striving to maximize revenue and promote relationships through effective negotiation of services, and assist Director of Conference Services in maintaining the daily operation of the Catering and Events Department.
EXAMPLE OF DUTIES:
ESSENTIAL FUNCTIONS
OTHER:
Due to the industry that we are in a need will occur for each associate to provide "Lateral Service".
Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the operations will call upon us for support in order to ensure customer satisfaction occurs.
When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur.
If this is the case the leader is to be notified and the level of support that is being requested will be obtained.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.
Banquet:
Sales:
PHYSICAL REQUIREMENTS:
Frequency Key:
Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours
Physical Activity Frequency
Sitting Frequent
Walking Frequent
Climbing stairs Occasional
Standing Constant
Crouching/Bending/Stooping Frequent
Reaching Constant
Grasping Constant
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Never
Lifting/Carrying - up to 25 lbs. Rare
Travel Rare
Taste Rare
OTHER DUTIES:
Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones.
SAFETY REQUIREMENTS:
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Leader.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
QUALIFICATION STANDARDS:
EDUCATION:
High School graduate or equivalent required.
College degree preferred.
EXPERIENCE:
Two years combined prior catering and supervisory experience preferred.
LICENSES OR CERTIFICATES:
No special licenses required. CPR certification and/or first aid training preferred.
GROOMING:
All associates must maintain a neat, clean and well-groomed appearance (specific standards available).
OTHER
Applicants with additional language skills preferred.
Conference Services Manager professionals in Miami
-
Valencia Riviere
Retail Management
-
Amir Jerbi
Future Shisha company Founder/CEO
-
Leukaya Aguilar
Security
-
Josephine Hastig
Real Estate Sales Associate, Account Manager
-
Marieva Camacho
Ultrasound Tech Sonographer
-
Alfredo Quintana
Product Strategy / Business Development