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Fort Lauderdale

    Workforce Management Consultant - Fort Lauderdale, United States - Insite Managed Solutions

    Insite Managed Solutions
    Insite Managed Solutions Fort Lauderdale, United States

    3 weeks ago

    Default job background
    Description
    *Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.


    POSITION OBJECTIVE
    As a Consultant, you are responsible for solving our clients' complex challenges and leading them through critical transformations. At the most elementary level, Consultants partner with the client to ensure they win and succeed. This role has an incredible opportunity to leave a positive impact within the new program, client, and Insite individuals.

    As a member of the Center of Excellence, you will solve complex workforce problems by completing a variety of data analytics, mapping processes, finding root cause(s), comparing benchmarks, creating analytical models, selecting solutions, and assisting with implementation through a variety of services.

    You will provide these services both, independently with clients and in a team environment.

    When unsure about a topic, you will research intelligence through a variety of resources to achieve expert-level competency advance your career, you will begin identifying new project opportunities, help manage timelines, participate in planning, provide workforce expertise, and support engagement setup.

    As part of the team, you will lend help to other team members and provide feedback after client meetings and calls.


    CRITICAL SUCCESS BEHAVIORS
    Be curious and creative with data, the process, and the business of operations to learn, discover new insights, and contribute

    Immerse yourself with clients to analyze how their business transacts and could be improved for tomorrow

    Dig in and analyze data and processes using critical thinking to recommend improvements for the client and define a clear path for improvement with return-on-investment calculations

    Partner with your teammates on projects while lending your expertise to achieve client objectives within project timelines and on budget

    Create customized, engaging, and insightful content for clients

    Confidently communicate ideas, insights, and best practice to our clients at every level

    Participate in or lead workshops, readouts, and status updates using techniques to seek input, navigate audience dynamics, and gain commitments

    Be conscious of time management to achieve engagement timeline, find more efficient ways to complete tasks, and ask for help when needed

    Create and present materials and facilitate meetings with clients while demonstrating the ability to jump between multiple projects


    QUALIFICATIONS
    The ideal candidate would typically have:

    Experience and/or qualified in Lean/Six Sigma or other process improvement methodologies

    Strong understanding and utilization of workforce technologies and platforms

    The ideal candidate

    must


    possess:
    Workforce management experience within a Business Process Outsourcer (BPO)

    Proficiency analyzing and actioning on forecasts, capacity planning, Service Level vs. Budget, etc.

    Strong analytical and communication skills

    Strong Microsoft Office product proficiency (PowerPoint and Excel: experience using pivot tables, formulas, etc.)

    Expert knowledge in root cause analysis, current industry trends, and process improvement recommendations for various departments and industries

    Job Type:
    Full-time, In-Office 1510 SE 17th St 4th floor, Fort Lauderdale, Florida 33316
    Benefits: 401k, PTO, and benefits (health, vision, short/long term disability, and more) eligibility within 1 month of start date

    Full-time benefits:

    Medical

    Dental

    Vision

    Generous PTO Package

    401k Match

    #J-18808-Ljbffr
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