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    Account Manager - Doral, United States - LSG Sky Chefs

    LSG Sky Chefs
    LSG Sky Chefs Doral, United States

    1 week ago

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    Description
    Role Purpose Statement

    The incumbent acts as a liaison with all department Managers in the Customer Service Center (CSC) and airline(s) regarding performance issues and customer's requests.

    He/she will be responsible for coordinating and directing menu presentations.
    Main Accountabilities
    Account Management
    Ø Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
    Ø Ensure accurate billing and provisioning to the airline
    Ø Maintain daily par levels and inventory control in accordance with customer standards
    Ø Ensure equipment inventory is taken in a timely and accurate manner
    Ø Ensure the on time departure of all flights using catering guidelines
    Ø Support the respective departments regarding all airline cycle changes

    Ø Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.)

    in cooperation with the responsible Quality Manager
    Ø Maintain customer specifications and monitor changes
    Ø Ensure that the airlines measurement system is taken into account in each department
    Ø Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
    Ø Monitor and ensure CSC compliance with the airlines safety expectations
    Ø Develop, document and maintain flight attendant comment and delay database
    Ø Support the Executive chef in menu presentations as needed. Assist in Chef tables
    Ø Track quality scores
    Ø Ensure par levels of customer inventory and customer specific goods
    Ø Participate in special customer projects
    Leadership
    Ø Ensure that the area of responsibility is properly organized, staffed and directed
    Ø Guide, motivate and develop the subordinate employees within the Human Resources Policy
    Ø Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
    Ø Make the company's values and management principles live in the department(s)
    Ø Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
    Ø Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety
    Knowledge, Skills and Experience
    Ø Bachelor's degree or equivalent experience required
    Ø In addition, three to five years of experience in related field
    Ø Strong presentation, communication, training and interpersonal skills
    Ø Demonstrable record of understanding and meeting customer expectations
    Ø Proven track record of understanding of the drivers of product and labor cost variances
    Ø Needs good knowledge of Microsoft Office and Windows-based computer applications

    #J-18808-Ljbffr
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