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    Customer Success Executive, Oracle - New York, United States - Cohere

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    Description
    Why this role?

    As we continue expanding our operations, we seek a Customer Success Executive, Oracle to join our dynamic team.

    In this pivotal role, you will be our valued clients' primary point of contact, ensuring they receive exceptional service and support.

    The Customer Success Executive will have a strong product background in the Oracle domain, enabling them to understand our client's needs and drive successful outcomes.


    The ideal candidate will have extensive experience in customer success or account management, preferably in the SaaS or AI industry.

    They should be well-versed in the Oracle ecosystem and have a proven track record of building strong, long-lasting client relationships.

    As a Customer Success Executive, you will:

    • Immerse yourself in Cohere's product suite, becoming an expert in its capabilities and potential
    • Manage the relationship with Oracle Fusion, Netsuite, and other Oracle applications, requiring comprehensive knowledge of the Oracle ecosystem and navigating all aspects of the partnership.
    • Develop a deep understanding of Oracle's needs and provide input on their GenAI feature/functionality roadmap based on your general product management experience
    • Remove barriers and accelerate time to deployment by collaborating with Cohere and Oracle teams
    • Build enduring, trusted advisor relationships with Oracle, ensuring their longterm satisfaction and success
    • Champion Oracle's perspective: gather insights and communicate them effectively to drive product, sales, and engineering strategies
    • Own the endtoend renewal process: forecast, report, mitigate churn, and lead renewals. Conduct QBRs, identify growth opportunities, manage contract negotiations, and collaborate with product teams
    You may be a good fit if you have:

    • 8+ years of experience in customer success experience working with a technical enterprise product/solution
    • Deep product background in the Oracle domain, with a strong understanding of Oracle products and services
    • A strong understanding or background in LLMs, AI, or Machine Learning
    • Exceptional communication skills: you listen effectively and can articulate complex technical concepts to nontechnical audiences
    • A collaborative mindset & experience working crossfunctionally with teams and stakeholders
    • The ability to do whatever it takes to solve the problem. The ability to pivot with speed. Resourcefulness and willingness to explore multiple solutions
    You might also have:

    • A solutions engineering skillset, including familiarity with APIs, Python, and modelserving

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