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Temecula

    Customer Service - Temecula, United States - Wencor Group

    Wencor Group
    Wencor Group Temecula, United States

    1 week ago

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    Description

    Inside Sales

    Temecula, CA, USA

    Full Time

    *Medical, Dental, Vision, Life, STD, LTD, 401k with Match, Vacation, Sick Leave, Holidays, Growth within company.*

    **PHS/MWA in Temecula, CA seeking: Customer Service Representative**

    **PHS/ MWA Aviation Services** is a California Corporation and is a global supplier of high quality aircraft component repairs. With a certified full service ***/*** , PHS/ MWA Aviation Services is able to offer complete and comprehensive repair support covering multiple . With an extensive range of capabilities, PHS/ MWA Aviation Services remains focused on specific product lines and programs. By providing custom tailored repair and overhaul programs, PHS/ MWA Aviation Services can meet your requirements while providing value added benefits and incentives for long term solutions.

    **Essential Duties and Responsibilities:**

    Responsible and held accountable for repair customer maintenance/support for contracted and non-contracted customers. This includes but is not limited to status reporting (quarterly, bi-annually or annually), responding to customers support requirements/requests, communicating and expediting AOGs/critical orders, tracking lead times and account requirements, administration of unit receipts/shipments and quote administration. Represents and provides essential customer service duties and responsibilities internally (interdepartmentally) and externally by assisting and answering general inquiries via phone or email.

    **Additional Duties and Responsibilities:**

    Assist Sales or Business Development counterparts in maintaining and bridging customer relationships and requirements/expectations and maintain customer relationships.

    Contact customers via phone/email to advice status on orders.

    Enter customer and/or vendor quotes into database.

    Provide customer status reports according to individual customer requirements and preferred templates.

    Generate daily reports tracking customer unit priorities.

    Audit and update customer profiles as required (contracts, addresses, preferences, etc).

    Communicate and track customer priorities including critical/AOG requirements with associated departments.

    Coordinate efforts and customer requirements with applicable departments and personnel as required.

    Analyze and respond to Repair Request for Quotes (RFQs) via email or phone.

    Other duties as assigned.

    Responsible for customer BIDs

    Social Media weekly updates

    Generate additional business from assigned house customers' accounts

    **Other Knowledge, Skills, and Abilities**

    Strong communication skills

    Team oriented

    Self-motivated

    Interpersonal Skills - Focuses on the solution, not the problem; Remains open and objective to others' ideas and tries new things.

    Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Is able to multi-task and be able to change priorities as required by customer and company driven demands.

    Be proactive and reactive making appropriate adjustments for what is required accordingly.

    Quantity - Meets productivity standards as required; Completes work in timely manner; Strives to increase productivity; Works quickly.

    Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

    **Qualifications:**

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    **Education and Experience Requirements:**

    3-5 years of related experience and/or training; or equivalent combination of education and experience is also a consideration. Aviation experience preferred.

    **Mathematical Skills:**

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    **Reasoning Skills:**

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram.

    **No phone calls or agencies. Apply at: **

    Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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