Bilingual Customer Service - Temecula, United States - Turf Distributors

Turf Distributors

Verified Company

Temecula, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Service/ Sales Support

Hybrid:
in-office position/remote Saturdays

Temecula, CA

Summary

The Turf Distributors Sales Support Administrator will lead the customer experience and support the sales function by building rapport with our accounts and customers through processing sales requests and invoices, engaging with customers and clients, verifying accuracy of order requests through multiple electronic platforms, and by working with other departments such as sales and client relations, to provide stellar customer service.

Essential Functions

Assist account managers in any administrative work they may need done
Process account orders
Coordinate ordering, delivery, and customer satisfaction components
Manage and update electronic calendars and account information with notes
Process sample orders
Keep accurate reporting of all accounts and leads
Monitor and confirm all follow up is complete when CRM says with all accounts
Watch account trends and notify account managers, biweekly
Build a list of accounts who have not purchased in 90 days to transfer
Have new products in all account hands within 15 days of receiving
Build account list for our account managers to call
Processes and completes high volume of orders timely, accurately, and thoroughly to support customer satisfaction
Address and resolve customer complaints
Process orders through PO's and terms
Proactively and aggressively pursue sales and activity goals
Selfmotivated, proactive, high energy, positive and outgoing personality