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    Administrative Assistance - Houston, United States - Independence Marketing Group Inc

    Independence Marketing Group Inc
    Independence Marketing Group Inc Houston, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • Opportunity for advancement
    • Paid time off
    • Training & development
    Job Summary
    We are seeking an Office Clerk - Administrative Assistant to join our team As an Office Clerk - Administrative Assistant, you will answer the phones, direct calls, and handle agent's questions. You will also be filing paperwork, making copies, faxing documents, and emailing information out to customers, as needed. The ideal candidate has excellent customer service skills, experience working in an office environment, and strong organizational skills. If you think that you are perfect for this position, please email with a copy of your resume and why you think you are the perfect fit.

    Responsibilities
    • Manage inbound and outbound calls from agents with a strong emphasis on delivering exceptional customer experiences through attentive listening and effective communication throughout the contracting journey.
    • Process incoming paperwork, make photocopies, and file paperwork
    • Serve as the primary resource for all matters related to carrier contracting and certifications within our company.
    • Maintain records, either physical or electronic, of business transactions
    • Aid agents in transitioning existing carrier contracts to our platform and facilitate the acquisition of new contracts as directed.
    • Apply customer service techniques to address agent inquiries promptly and ensure that issues are resolved efficiently via email, phone, and zoom.
    • Embrace and uphold Independance Marketing Group core values and mission, integrating them into daily decision-making processes and initiatives.
    • Create a seamless onboarding experience for agents as they navigate the contracting process, ensuring their satisfaction and confidence.
    Qualifications
    • 1-2 years of experience in customer success, account management, or operations. (Preferred but not needed.)
    • Proficiency in utilizing a customer relationship management system and other software to efficiently manage support requests from agents.
    • Ability to quickly adapt to new technologies, workflows, and troubleshoot technical issues.
    • Familiarity with computer programs, such as Microsoft Office and Adobe software.
    • Self-starter capable of working independently with minimal supervision.
    • Strong attention to detail.
    • Ability to collaborate effectively within a team environment.
    • Optional: 1-2 years of experience working with Medicare.

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