Group Reservations Coordinator - Berkeley, United States - Fairmont

Fairmont Berkeley, United States

3 weeks ago

Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer.

Job Description

Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

Request and administer Passkey group websites

Place group restrictions in CRS and assist in group yield

Review cutoff dates on a daily basis

Coordinate all contracted concessions and room blocks for contract accuracy

Provide administrative support to Director of Reservations and action items as required in an efficient and professional manner

Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards

Respond to all faxed reservation requests in a courteous, efficient, professional and friendly

Ensure Reservations email box is responded to in an efficient manner Assist with entering Group Reservation Rooming Lists/housing bureau forms as required

Assist with Internet Reservations and housing processes

Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests

Blocking guestrooms for incoming reservations based on specific guest requirements

Pick up Meeting

Provide Sales/Catering team with estimates and find room attrition

All other duties as assigned

Qualifications

Previous customer related experience required

Previous Property Manager System experience preferred

Computer literate in Microsoft Window applications required

Must be able to type 25 words per minute

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Visa: Must be able to provide proof of eligibility to work in the United States

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M/F/V/D

Hourly Rate: $ 26.00 USD Gross Hourly

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