Finished Goods Inventory Manager - West Sacramento, United States - MBV-CA LLC

Description

Job Description

Job Details

Shifts: day

Location: West Sacramento, California

Salary: $76,300-$102,500 per year/DOE

Medical benefits-eligible first of the month following 28 days of employment. All other benefits-eligible first of the month following 90 days of employment.

Benefits:

401(k) with generous Company match

Dental insurance

Health insurance

Health Savings Account

Flexible Spending Account

Life insurance

Paid time off

Employee Referral Program

Vision insurance

Position Overview: This position is responsible for supervising the Finished Goods Inventory Coordinators and provides administrative and technical support to management. The Finished Goods Inventory Manager focuses on all aspects of customer satisfaction and foster positive relationships with our clients. Coordinates the day-to-day shipping activities relating to the scheduling of trucks, receiving, and releasing orders and inventory management.

Language Skills: English proficiency required. Spanish is a plus.

Supervisory Responsibilities: Yes.

Amount of Travel Involved: 25%.

Essential Duties and Responsibilities:

• Follow all safety procedures and work as safe as possible at all times.
• Establish balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
• Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service.
• Manage Finished Goods Inventory Coordinators day to day activities.
• Review the work of staff and counsel in the use of standard services, procedures, and customer account expectations.
• Professionally train and evaluate employee performance, recommend promotions, transfers, or disciplinary actions.
• Respond to and resolve the most difficult customer account complaints and problems in accordance with company policy and procedure.
• Coordinate and supervise the investigation of complaints regarding services and subsequent explanation of practices.
• Manage inventory accuracies, meet customer goals, and comply with company policy.
• Create KPI's and reports results quarterly and initiate change management to achieve goals.
• Coordinate and manage the investigation of complaints regarding services and subsequent explanation of practices.
• Research information and analyze accounts to reconcile errors, modify account transactions and update procedures as needed.
• Review on-hand Finished Goods inventory, analysis of non-moving/obsolete items, work with customers for possible disposition.
• Participate in all audits and physical inventories for all customers and in all locations.
• Explain inventory adjustments to each customer after month end reports are distributed.
• Maintain a 96% inventory accuracy and implement processes for improvement.
• Review inaccuracies with Finished Goods Inventory Coordinators daily and develop plan for posting differences in WMS system.
• Reconcile Finished Goods differences from Production in both systems.
• Perform full audits for items customers disagree on adjustment reports.
• Review with Customers product shortages on loads and resolve lot discrepancy issues.
• Manage/schedule customer annual physical audit and coordinate with Production Planning.
• Create Standard Operating Procedures.
• Assist Production, Finance, IC and QA as needed for system training in WMS.
• Collect damages data and compare from previous years and implement new processes to reduce waste.
• Provide support for troubling shooting WMS systems SAP/ILS.
• Evaluate system skill levels for employees and request logins and access rights.
• Review special projects for customers with multiple distribution centers and determine time efficient transactions for traceability.
• Create and provide Finished Goods Inventory reports as requested.
• Enter Stock Transfer Orders from other Co-packers in SAP.
• Assist other Coke plants with researching shortages, damages and missing product.
• Attend meetings with Customers to evaluate end customer issues, public complaints and propose opportunities for improvement.
• Negotiate physical inventories with customers and create spreadsheets to meet their specifications/requirements.
• Manage inventory warehouses to include bin numbers, storage locations, and develop best practices for movements between warehouses.
• Lead the communication of information, processes and accountabilities pertaining to Finished Goods inventory.
• Receive after-hours phone calls regarding customer issues.
• General
  • Maintain a positive work atmosphere and interaction with customers, co-workers, and management.
  • Perform all other duties as assigned.
  • Regular and punctual attendance.
• To perform this job successfully, must be able to perform each fundamental task listed above satisfactorily.

Experience for Success:

• Strong Excel reporting skill (pivot tables, analysis, macros, etc.).
• Knowledge of warehouse operations.
• Principle and practices of inventory and effective leadership skills.
• Strong knowledge of SAP and familiar with ERP systems
• Exercise tact, judgement, and patience in dealing with customers, subordinates, and other related departments.
• Excellent written and verbal communication skills with the ability to communicate professionally with customers and co-workers.
• Have a strong work ethic and be able to work independently as well as work in a team.
• Must possess strong customer service skills.
• Must have strong analytical and problem-solving skills.
• Demonstrates attention to detail, a professional attitude, and produces accurate work product.
• Excellent organizational and time management skills.
• Ability to prioritize, multi-task, and adhere to deadlines.
• Must have a cooperative attitude.
• Must have the ability to follow-up.
• Must be able to work in a fast-paced environment.

Education and/or Experience:

• Bachelor's Degree preferred.
• High school diploma or general education degree (G.E.D.) required.
• 8 years' experience in inventory and customer service and at least 5 years' experience in supervising is required.
• Or an equivalent combination of experience and education.
• APICS, CPIM, or other Materials Management certs preferred.
• Must be computer literate and proficient in math.
• Experience with inventory management systems as well as proficient in Microsoft Outlook, Excel and Word.

Behaviors & Competencies:

• Upholds mental, spiritual and physical safety
• Asks for and provides feedback
• Holds self and others accountable
• Supportive and collaborative of team members
• Participates in self-development and encourages the development of those who report/to him or her and peers
• Demonstrates flexibility and desire for growth

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is regularly required to stand, walk or sit for extended periods. The employee is occasionally required to stoop, kneel, climb, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position is expected to work in an office environment where the noise level is usually quiet. However, the noise level in the work environment in the warehouse can often be loud and disruptive due to the nature of working with warehouse lift trucks.

Manna Beverages & Ventures is an equal opportunity employer-----M/F/D/V