- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
- Determines the right solution for the client while staying within collections compliance guidelines
- Demonstrates empathy for the client s situation using ethical behavior that is consistent with the bank s code of conduct
- Achieves quality standards and meets key performance indicators
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate lossesRequired Qualifications:
Minimum of one year of customer service experience
Excellent verbal and written communication skills
Ability to work within the operating hours and days for this position as outlined in the posted job requisition
Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
Must be proficient in dealing with customers issues in both a routine and complex environment
Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
Desired Qualifications:
College degree or commensurate work experience preferred
Credit Assistance and collections experience
Inbound/Outbound call center experience
Banking/financial services experienceSkills:
- Active Listening
- Attention to Detail
- Client Solutions Advisory
- Oral Communications
- Account Management
- Adaptability
- Collaboration
- Data Collection and Entry
- Interpret Relevant Laws, Rules, and Regulations
- Liquidity ManagementShift:2nd shift (United States of America)Hours Per Week: 40
-
Credit Assistance Specialist
3 days ago
Bank of America Phoenix, United States Full timeDescription · : · This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for credit products at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectation ...
-
Animal Assistance Specialist
2 weeks ago
Arizona Humane Society Phoenix, United StatesJob Description · Job DescriptionEvery pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our commu ...
-
Office Assistant/Marketing Specialist
2 weeks ago
Magellan Financial & Insurance Services, Inc. Arizona, United StatesPhoenix's fastest-growing wealth management firm, Van Houten & Associates, Inc., is seeking an Office Assistant/Event Coordinator. The ideal candidate will excel in following written instructions, public speaking, and handling various administrative tasks. Responsibilities includ ...
-
Credit Assistance Specialist
3 days ago
Bank of America Corporation Phoenix, United StatesJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
Credit Assistance Specialist
3 weeks ago
The Bank of America Corporation Phoenix, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders 2nd Shift, Specialist, Credit, ...
-
Credit Assistance Specialist
3 weeks ago
The Bank of America Corporation Phoenix, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders 2nd Shift, Spanish, Specialist ...
-
Credit Assistance Specialist
3 days ago
Bank of America Corporation Phoenix, United StatesJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
Credit Assistance Specialist
3 weeks ago
The Bank of America Corporation Phoenix, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders 2nd Shift, Spanish, Bilingual, ...
-
Atlas Ventures Phenix City, United StatesAre you looking to work in a smaller, more family-oriented environment? Look no further than Phenix City The Schön Klinik Lorsch is a specialized orthopedic surgery clinic, renowned for its expertise in endoprosthetics, spinal surgery, and shoulder surgery. Our clinic is certifie ...
-
Bank of America Phoenix, United States Full timeDescription · : · This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectatio ...
-
Victim Assistance Specialist
2 weeks ago
Maricopa County, AZ Phoenix, United StatesPosting Date · 05/21/24 · Application Deadline · 05/31/24 · Pay Range · $ $30.75 hourly · Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime com ...
-
Credit Assistance Specialist
3 weeks ago
Bank of America Phoenix, United StatesCredit Assistance Specialist - 2nd Shift · Phoenix, Arizona · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver ...
-
Victim Assistance Specialist
3 weeks ago
Maricopa County Phoenix, United StatesPosting Date · 05/21/24 · Application Deadline · 05/31/24 · Pay Range · $ $30.75 hourly · Job Type · Unclassified · Department · County Attorney · About the Position · Crime victims deserve the opportunity to receive supportive assistance, and you can help by becoming a Victim As ...
-
Animal Assistance Specialist
3 weeks ago
Arizona Humane Society Phoenix, United States**_Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. _**_Named "Best Nonprofit" and "Best Place to Volunteer" by our community, _**_we offer a frien ...
-
Credit Assistance Specialist
6 days ago
Bank of America Phoenix, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...
-
Bank of America Phoenix, United StatesCredit Assistance Specialist Consumer Vehicle Lending 2nd Shift · Phoenix, Arizona · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our com ...
-
Marketing Specialist/office Assistant
5 days ago
Magellan Financial Phoenix, United States**RESPONSIBILITIES** · **Office Administration**: · - Answer phones and respond to inquiries in a professional manner. · - Sort and scan incoming mail, ensuring it reaches the appropriate department. · - Maintain accurate and organized physical and digital filing systems. · - Ass ...
-
Marketing Specialist/assistant Director
1 week ago
Moon Valley Prep Phoenix, United States**Summary** · We are seeking an enthusiastic Assistant Director with a keen interest in marketing to play a pivotal role in our preschool's success. The Assistant Director will collaborate closely with the Director to oversee daily operations while driving marketing initiatives t ...
-
Bank of America Phoenix, United States Full timeJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
Peer Support Specialist
1 day ago
U.S Phoenix, United States Full timeJob Details · Description · Looking for a rewarding position? How would you like to serve those who served? · If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you · Come & join our winning team · Benefits include ...
Credit Assistance Specialist - Phoenix, United States - Bank of America
Description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Job Description:
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for credit products at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making while maintaining collections compliance guidelines, and providing exceptional client service and empathy meeting both the bank's and client needs.
Schedule: Monday Friday, 11:00am - 8:00pm (rotating Saturdays)
Responsibilities:
Credit Assistance Specialist professionals in Phoenix
-
Mariah Olivella
Respiratory Therapist- VAS
-
Brinda Patel
Compassionate, passionate, knowledgeable
-
Brenda Reilly
Marketing Represenative / Cheer Coach
-
Raemarie Chavez
Authorization Specialist
-
Robert Martin
Medical Sales Pro - Pharma, Lab Testing, Device.
-
steena reynolds
Housekeeper/Entrepreneur