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Credit Assistance Specialist - Phoenix, United States - Bank of America
Description
Credit Assistance Specialist - 2nd Shift
Phoenix, Arizona
**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
**Job Description:**
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls forcredit productsat any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision makingwhile maintaining collections compliance guidelines, and providing exceptional client service and empathy meeting both the bank's and client needs.
**Schedule: Monday Friday, 11:00am - 8:00pm (rotating Saturdays)**
**Responsibilities:**
+ Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
+ Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
+ Determines the right solution for the client while staying within collections compliance guidelines
+ Demonstrates empathy for the clients situation using ethical behavior that is consistent with the banks code of conduct
+ Achieves quality standards and meets key performance indicators
+ Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses
**Required Qualifications:**
Minimum of one year of customer service experience
Excellent verbal and written communication skills
Ability to work within the operating hours and days for this position as outlined in the posted job requisition
Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
Must be proficient in dealing with customers issues in both a routine and complex environment
Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
**Desired Qualifications:**
College degree or commensurate work experience preferred
Credit Assistance and collections experience
Inbound/Outbound call center experience
Banking/financial services experience
**Skills:**
+ Active Listening
+ Attention to Detail
+ Client Solutions Advisory
+ Oral Communications
+ Account Management
+ Adaptability
+ Collaboration
+ Data Collection and Entry
+ Interpret Relevant Laws, Rules, and Regulations
+ Liquidity Management
**Shift:**
2nd shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE ) .
To view the "EEO is the Law" Supplement, CLICK HERE ) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .
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