- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
- Determines the right solution for the client while staying within collections compliance guidelines
- Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct
- Achieves quality standards and meets key performance indicators
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses
- Minimum of one year of customer service experience
- Excellent verbal and written communication skills
- Ability to work within the operating hours and days for this position as outlined in the posted job requisition
- Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
- Must be proficient in dealing with customers issues in both a routine and complex environment
- Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
- Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
- College degree or commensurate work experience preferred
- Credit Assistance and collections experience
- Inbound/Outbound call center experience
- Banking/financial services experience
- Active Listening
- Attention to Detail
- Client Solutions Advisory
- Oral Communications
- Account Management
- Adaptability
- Collaboration
- Data Collection and Entry
- Interpret Relevant Laws, Rules, and Regulations
- Liquidity Management
-
Victim Assistance Specialist
2 weeks ago
Maricopa County Phoenix, United StatesPosting Date · 05/21/24 · Application Deadline · 05/31/24 · Pay Range · $ $30.75 hourly · Job Type · Unclassified · Department · County Attorney · About the Position · Crime victims deserve the opportunity to receive supportive assistance, and you can help by becoming a Victim As ...
-
Animal Assistance Specialist
1 week ago
Arizona Humane Society Phoenix, United States**_Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. _**_Named "Best Nonprofit" and "Best Place to Volunteer" by our community, _**_we offer a frien ...
-
Marketing Specialist/office Assistant
2 weeks ago
Magellan Financial Phoenix, United States**RESPONSIBILITIES** · **Office Administration**: · - Answer phones and respond to inquiries in a professional manner. · - Sort and scan incoming mail, ensuring it reaches the appropriate department. · - Maintain accurate and organized physical and digital filing systems. · - Ass ...
-
Credit Assistance Specialist
3 weeks ago
Bank of America Phoenix, United States Full timeDescription · : · This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for credit products at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectation ...
-
Animal Assistance Specialist
1 week ago
Arizona Humane Society Phoenix, United StatesJob Description · Job DescriptionEvery pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our commu ...
-
Atlas Ventures Phenix City, United StatesAre you looking to work in a smaller, more family-oriented environment? Look no further than Phenix City The Schön Klinik Lorsch is a specialized orthopedic surgery clinic, renowned for its expertise in endoprosthetics, spinal surgery, and shoulder surgery. Our clinic is certifie ...
-
Assistant IT Applications Specialist
1 week ago
City of Glendale, CA Glendale, United States**The Position**: · **Essential functions of the job include, but are not limited to, the following**: · Ensures Department services are provided with exceptional customer service and the highest level of ethical standards. · Participates in re-engineering of business process wor ...
-
Apparel Sales Specialist/assistant Merchandiser
3 weeks ago
Tortoise and Hare Sports Glendale, United StatesTortoise and Hare Sports is seeking a passionate and knowledgeable Athleisure Apparel Sales Specialist to join our dynamic team. As a key member of our retail staff, you will be responsible for providing exceptional customer service, driving sales of athleisure apparel, and maint ...
-
Victim Assistance Specialist
1 week ago
Maricopa County, AZ Phoenix, United StatesPosting Date · 05/21/24 · Application Deadline · 05/31/24 · Pay Range · $ $30.75 hourly · Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime com ...
-
Credit Assistance Specialist
2 weeks ago
Bank of America Phoenix, United StatesCredit Assistance Specialist - 2nd Shift · Phoenix, Arizona · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver ...
-
Credit Assistance Specialist
2 weeks ago
The Bank of America Corporation Phoenix, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders 2nd Shift, Spanish, Specialist ...
-
Credit Assistance Specialist
2 weeks ago
The Bank of America Corporation Phoenix, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders 2nd Shift, Spanish, Bilingual, ...
-
Credit Assistance Specialist
3 weeks ago
Bank of America Phoenix, United States Full timeJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
Credit Assistance Specialist
2 weeks ago
The Bank of America Corporation Phoenix, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders 2nd Shift, Specialist, Credit, ...
-
Credit Assistance Specialist
2 weeks ago
Bank of America Phoenix, United States Full timeJob Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. ...
-
Assistant Category Specialist
1 week ago
IRIS USA, Inc. Surprise, United StatesSurprise, AZ · Ecommerce · 14 Jun 2024 · Full time · At IRIS USA Inc., we have always aimed to enhance how people organize their lives, making us a leader in the organization industry. Our breakthrough came in 1994 when we introduced clear plastic storage solutions, by growing do ...
-
Bank of America Phoenix, United StatesCredit Assistance Specialist Consumer Vehicle Lending 2nd Shift · Phoenix, Arizona · **Job Description:** · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our com ...
-
Office Assistant/Marketing Specialist
1 week ago
Magellan Financial & Insurance Services, Inc. Arizona, United StatesPhoenix's fastest-growing wealth management firm, Van Houten & Associates, Inc., is seeking an Office Assistant/Event Coordinator. The ideal candidate will excel in following written instructions, public speaking, and handling various administrative tasks. Responsibilities includ ...
-
Child Welfare Specialist
3 weeks ago
Arizona Department of Child Safety Phoenix, United States**Leaders in Child Protection | Partners in Child Well Being**:The Arizona Department of Child Safety is charged with child protection, but we also serve as a visionary leader in primary prevention, partnering with other family-serving agencies and community organizations to impr ...
-
Contact Center QA Specialist
3 weeks ago
Dignity Health Medical Group Phoenix, United States**Overview** · Hello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has ...
Credit Assistance Specialist - Phoenix, United States - Bank of America Corporation
Description
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Job Description:
This job is responsible for providing credit assistance and solutions to our clients.
Key responsibilities include handling primarily outbound calls for credit products at any stage of delinquency or risk, including pre-charge off, and recovery.
Job expectations include leveraging problem solving competencies, sound judgement and decision making while maintaining collections compliance guidelines, and providing exceptional client service and empathy meeting both the bank's and client needs.
Schedule:
Monday - Friday, 11:00am - 8:00pm (rotating Saturdays)
Responsibilities:
Required Qualifications:
Desired Qualifications:
Skills:
Shift:
2nd shift (United States of America)
Hours Per Week:
40