Credit Assistance Specialist Consumer Vehicle Lending 2nd Shift - Phoenix, United States - Bank of America

Description

Description

:
This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

Required Qualifications:

At least 1 year of customer service experience

Excellent verbal and written communication skills

Ability to work within the operating hours and days for this position as outlined in the posted job requisition

Commitment to exceptional customer service, including the ability to be empathetic and meet client needs

Proficient in dealing with customers issues in both a routine and complex environment

Demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients

Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making​​​

Desired Qualifications

College degree or commensurate work experience preferred

Credit Assistance and collections experience

Inbound/Outbound call center experience

Banking/financial services experience

Knowledge of banking operations

Skills

Active Listening

Attention to Detail

Client Solutions Advisory

Oral Communications

Account Management

Adaptability

Collaboration

Data Collection and Entry

Interpret Relevant Laws, Rules, and Regulation

Shift:

2nd shift (United States of America)

Hours Per Week:

40