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    Dispatcher - Houston, United States - Bureau Veritas

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    Description

    Title:
    Dispatcher (Project Coordinator)


    Primary Function:

    Accurately multi-tasking all activities surrounding the dispatch of field personnel: receiving and placing calls (vendors, technicians and other company and client representatives), creating and sending dispatch notices, and accurately maintaining the schedule board in a fast paced environment.


    Department:
    INI - Technical Services


    Direct Report:
    Technical Services Director

    Key Responsibilities


    • Work a rotating schedule to provide 24/7 coverage of incoming calls for service (includes regular weekend and night shifts depending on the published schedule)
    • Multitask between multiple phone lines, Project Managers giving verbal job information, and tracking information relayed from the other PCs
    • Take vendor calls and record all pertinent information
    • Accurately maintain the schedule board, including assignment end time, scheduled day off notes, other technician availability notes
    • Job setup, assignment creation, project linking, and dispatching of the assignments
    • Contact technicians to determine assignment status and technician availability
    • Track technician availability and maintain check-in log
    • Contact vendors to confirm coverage or request alternative coverage start times
    • Update PC via handover on the events/status of multiple assignments in various cities to answer questions pertaining to the assignment status and technician availability.
    • Updating and tracking the following:
    • Daily assignment progress updates
    • Personnel utilization (to include time off status and schedule exceptions)
    • Travel requests
    • Manage email traffic in a shared inbox, roughly 300 per day, the majority of which are actionable
    • Provide seamless handover between Coordinators from day to day
    • Produce the daily technician hours report, daily activity report and weekly dropped jobs report.
    • Assist Project Managers with activities such as calls, emails or researching and compiling vendor information Qualifications
    • Exceptional organizational and multitasking skills a must
    • Ability to be professional with strong interpersonal skills
    • Ability to use Microsoft Excel, Microsoft Word and Microsoft Outlook
    • Ability to work in a fast paced environment and make sound judgments and decisions
    • Ability to work flexible hours, maintain phone and laptop availability during shift
    • For work-from-home shifts, a quiet workspace to perform all requirements of the position
    • Prior dispatching experience for service companies a plus Terms This is a full time salary paid position and typical hours are on a rotating schedule after initial training period. Non Standard days off, weekend coverage required on a rotating basis, night shift coverage. Rotating shift schedule is subject to change according to business needs

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