Dispatcher - Houston, United States - Bureau Veritas

Bureau Veritas

Verified Company

Houston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Title:
Dispatcher (Project Coordinator)

Primary Function:

Accurately multi-tasking all activities surrounding the dispatch of field personnel: receiving and placing calls (vendors, technicians and other company and client representatives), creating and sending dispatch notices, and accurately maintaining the schedule board in a fast paced environment.

Department:
INI - Technical Services

Direct Report:
Technical Services Director

Key Responsibilities

Work a rotating schedule to provide 24/7 coverage of incoming calls for service (includes regular weekend and night shifts depending on the published schedule)
Multitask between multiple phone lines, Project Managers giving verbal job information, and tracking information relayed from the other PCs
Take vendor calls and record all pertinent information
Accurately maintain the schedule board, including assignment end time, scheduled day off notes, other technician availability notes
Job setup, assignment creation, project linking, and dispatching of the assignments
Contact technicians to determine assignment status and technician availability
Track technician availability and maintain checkin log
Contact vendors to confirm coverage or request alternative coverage start times
Update PC via handover on the events/status of multiple assignments in various cities to answer questions pertaining to the assignment status and technician availability.
Updating and tracking the following:
Daily assignment progress updates
Personnel utilization (to include time off status and schedule exceptions)
Travel requests
Provide seamless handover between Coordinators from day to day
Produce the daily technician hours report, daily activity report and weekly dropped jobs report.
Exceptional organizational and multitasking skills a must
Ability to be professional with strong interpersonal skills
Ability to use Microsoft Excel, Microsoft Word and Microsoft Outlook
Ability to work in a fast paced environment and make sound judgments and decisions
Ability to work flexible hours, maintain phone and laptop availability during shift
For workfromhome shifts, a quiet workspace to perform all requirements of the position