Customer Service Representative - Sparrows Point, United States - Precision Door Service Central MD

Precision Door Service Central MD Sparrows Point, United States

1 week ago

Description

Job Description

Job DescriptionHours:

7:30 am - 4:30 pm Monday-Friday w/ flexibility and the opportunity to pick up additional shifts/hours

Job Responsibilities:
Answer inbound calls and make outbound calls to schedule appointments. Prioritize calls according to the customer and/or operational needs. Dispatch service calls to service technicians.
Respond to and resolve customer complaints and conflicts using patience and courtesy in dealing with customers.

Enter orders for both routed and on-demand routes, additional stops, wait times jobs, and special-order requests from customers as required by department standards.

Emailing customers, filing paperwork, and other office tasks are required.

Job Requirements:
1+ years of making customers happy and exhibiting a positive attitude and pleasant demeanor
Call center and/or dispatch experience a preference
Ability to multitask well in a fast-paced environment
Excellent verbal and written communication skills
Computer software scheduling knowledge
Multi-phone line system experience
High School diploma or GED

We offer:
High company morale, professional, and friendly work environment.
Paid Time Off.
Benefits package offering medical, dental, and vision coverage and 401k.

Job Type:
Full-time

Pay:
From $18.00 per hour depending on experience

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