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    Field Operations Manager - San Francisco, United States - Bevi

    Bevi
    Bevi San Francisco, United States

    1 week ago

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    Description

    Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines.

    Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work.

    As the market leader in IoT-enabled beverage machines, we've raised over $160M in venture capital and we have grown tremendously each year since launch.

    In addition to maintaining hypergrowth with our current product line, Bevi is heavily investing in new product development.


    We are looking for a Field Operations Manager to manage Bevi's operations in the Bay Area, based out of our office in South San Francisco.

    Reporting to the Director of Service Operations, our Field Operations Manager oversees a team of Field Service Engineers.

    The successful candidate will thrive in a fast-paced environment, know San Francisco like the back of their hand, and be committed to providing best-in-class service to Bevi's customers as we grow our customer base in the San Francisco area and beyond.


    This is a high impact role, where a strong performer has room to drive great performance in the SF market and our national network through collaboration with coworkers in the same role in other regions.

    The base salary for the position is between $85,000 - $100,000.


    What you will do:

    • Lead the Field Service team to complete field service activities in and around San Francisco
    • Create daily schedules for your technicians
    • Manage the new customer installation process post-sales by coordinating the site inspection, completing all necessary install documentation, and ensuring the install takes place according to the customer's expectations
    • Provide training and coaching to team members on servicing machines, completing machine design change updates, troubleshooting software and hardware, and good practices when communicating with customers
    • Manage the day to day operations of our small scale warehouse, including managing inventory and vehicles
    • Lead root-cause troubleshooting efforts to resolve machine issues quickly and to customer expectations
    • Develop new processes and Standard Operating Procedures to improve field service efficiency
    • Gather and share customer and service feedback with the product team, improving future versions and iterations of our product
    • Own Key Performance Indicator (KPI) targets including machine uptime, customer service, unplanned service rate, and monthly machine visits
    • Develop a full understanding of the job descriptions for each team member and Standard Operating Procedures and be prepared to "fill-in" for any position as needed
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