Operations Manager - San Francisco Bay Area, United States - Advanced Systems Group LLC

Advanced Systems Group LLC

Verified Company

San Francisco Bay Area, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us:

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients' success through tailored solutions.

One of North America's largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services.

Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering.

Founded in 1997, and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.

We are looking for:

Operations Manager that directly manages (5-6) Managers in Production Ops and Broadcast Show and Maintenance Engineering department. Indirectly, oversees a team of approximately 50 team members.

Responsibilities:

Responsible for day to day planning and execution of core services.
Primary onsite point of contact for operational service related issues and escalations.
Lead, monitor and support Production Operations and Broadcast & Maintenance Engineering departments (46 direct reports) to ensure alignment with SLAs.
Participate in training and development of managers to attain optimal performance as measured by ASG and client requirements in accordance with established expectations.
Manage escalations, troubleshoot issues, and provide win win solutions and recommendations to find corrective action plans.
In coordination with Account Director and Business Operations leverages available metrics and data to drive actionable insights and inform strategic guidance.
Collaborate on strategic priorities and lead ongoing process and service improvement initiatives.
Guide change management initiatives as directed, taking responsibility for communications and execution in partnership with department managers and team leads.
Set reporting standards and guide the team's contribution to reporting, ensuring accuracy and relevance of deliverables.
Responsible for keeping clients and stakeholders informed of all relevant operational activity, impact and outcomes through both informal and formal reporting methods.
Contribute to monthly and quarterly business reviews
Lead weekly operations meetings and other key touchpoint with team and client

Qualifications & Experience:

Significant experience with service management, account management, and change management within corporate environments.
Proven experience managing, leading, and organizing matrixed crossfunctional departments and teams, including performance management, setting goals and expectations in alignment with Account Director and ASG policies.
Indepth experience working with executives and senior leaders
Knowledge of audio, video, broadcast production technology and operations
Familiarity with Google Apps, (docs, sheets, presentations, calendar, mail, drive, etc)
Experience with production estimates, invoicing and document management, scheduling and talent development.
Strong followthrough, attention to detail, and clear vision with the understanding of when to take accountability.

Compensation & Benefits:

Compensation range for this position $175,000-$200,000
.

Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._