Production Support Specialist - Sacramento, United States - State of California

Description

Under the general direction of the Information Technology Manager I (ITM I), the incumbent engages in a diverse range of analytical and technical tasks to support the infrastructure of the Legislative Data Center (LDC). This role involves maintaining and analyzing production environments, addressing issues, executing backup and recovery procedures, as well as managing the testing, scheduling, and integration of software enhancements for both applications and system components.
Responsibilities encompass monitoring and resolving challenges within the production computing setups, overseeing system logs to detect operational security incidents, managing client/server systems, and administering the computer room, network, environmental, and peripheral equipment. The role demands a keen awareness of industry security standards and advancements to ensure adherence and ongoing enhancement within a controlled setting.

The incumbent will be assigned to either of two shifts (swing and grave shifts) and may work a five-day workweek inclusive of Saturdays and/or Sundays. Flexibility in working hours and the ability to work overtime are essential to provide round-the-clock coverage that aligns with the business requirements of LDC's clientele.

You will find additional information about the job in the Duty Statement .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC

Position #(s):
XXX

Working Title:
Production Support Specialist

Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6, $8,227.00 L
$6, $9,048.00 M
$7, $9,931.00 N

# of Positions:
1

Work Location:
Sacramento County

Telework:
In Office

Job Type:
Permanent, Full Time

Work Shift:
8:00 a.m. - 5:00 p.m.

Work Week:
Monday - Friday

Department Information
The Office of Legislative Counsel (OLC) is a small civil service department whose mission is to provide responsive nonpartisan and confidential legal services and information technology support services to the California State Legislature and in support of the legislative process. This position is located in the heart of downtown Sacramento. The State of California provides excellent health benefits and retirement options, sick leave and vacation accrual, and paid state holidays. OLC employees are excluded from collective bargaining and, therefore, receive enhanced benefits and do not contribute fair share.

Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)

Employment Application (STD. 678):

Applications must be complete and include dates and hours worked; contact names and phone numbers of supervisors; and a description of the duties performed for each position held; reference to a resume (i.e., "See Resume") in place of a description of the duties performed will not be accepted.

School Transcripts:

When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required.

Application Instructions
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: Until Filled
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Legislative Counsel
Attn: Jessica Gonzalez
925 L Street, Suite 900

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Legislative Counsel
Jessica Gonzalez
925 L Street, Suite 900

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• School Transcripts

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

A minimum of three (3) year of basic experience being responsible for the availability of client/server systems, subsystems and applications. A minimum of two (2) year of basic experience in trouble-shooting in support of Windows, UNIX and USS environments. Basic knowledge of FTP and SFTP or similar scheduling applications. Well-versed in cross-platform support. Experience with monitoring tools, such as VMware, HPSIM, SCOM and Modius. Demonstrated experience in monitoring the following environments: system backups, computer room, environmental room, reviewing security events in system logs, managing, and maintaining production data processing environments. Demonstrated experience using Microsoft Office Suite applications, such as Outlook, Excel, Word, and Access. Basic knowledge and experience with Windows, UNIX, Linux and USS environments. Ability to create a service-oriented culture among organizational entities and staff to provide a high level of service to customers. Demonstrated ability to resolve problems in a quick and efficient manner. Ability to execute precise actions through appropriate communications and change controls. Ability to accurately read, interpret and follow written and verbal instructions and procedures. Writing skills to create professional data processing documents including, but not limited to problem analyses, status reports, business letters, procedures and system and process documentation. Excellent oral and written communication skills to effectively communicate with managers, leads, customers, staff and vendors. Ability to prioritize assignments and multitask. Ability to analyze data and situations effectively, reason logically and creatively, draw valid conclusions, develop effective solutions and use a variety of analytical techniques and resources to resolve problems. Ability to learn, interpret, and apply new technologies to information technology problems. General knowledge of principles, capabilities, procedures and operation of electronic computer systems and related peripheral equipment. General knowledge of multiple platform operating systems and subsystems messages and commands to monitor and operate the systems. Ability to handle stressful situations in a professional manner. Ability to manage workload and meet deadlines. Ability to work as a team member to accomplish group projects and assignments.

Knowledge of the Office of Legislative Counsel's mission, vision and values. Possess strong attention to detail and a commitment to delivering the most correct data content and availability.

Benefits
All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR's website under California State Civil Service Employee Benefits Summary .

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Jessica Gonzalez


Hiring Unit Contact:
Nghiep Nguyen


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO/Human Resources


California Relay Service: TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Your Expertise

• Knowledge in technologies such as Microsoft Exchange, client/server systems, and Microsoft Outlook.
• Working knowledge of FTP, SFTP or similar scheduling applications and best practices.
• Familiarity with monitoring tools, such as VMware, HPSIM, SSCOM and Modius principles and technologies.
• Experience using the Microsoft Office Suite applications, such as Excel, Word, Access and Outlook.
• Familiar with cyber security, security architectures, tools and technologies.
• Knowledge of IP and Routing protocols.
• Knowledge of UPS, AC units, PDU's and generators.
• Knowledge of Windows, UNIX, Linux and USS environments using best practices and principles.
• Familiar with Networking best practices and principles.
• Familiar with routers, networks and knowledge of Computer room environmental best practices and principles.
• Customer service oriented/focused with a passion for problem solving and engineering solutions based on customer requirements and business needs.

Your Responsibilities

• Perform a variety of analytical and technical activities in support of the network and environmental areas.
• Perform daily validations for various applications and systems; perform maintenance upgrades and patching after hours.
• Assist with internal and external security audit requests and produce management reports on access monitoring and controls.
• Monitor environmental environments such as Computer room, Generator room, UPS room, Condenser area, Network closets at LDC, LOB, Capitol and LCB.
• Maintain professional internal/external relationships that meet the organization's core values.
• Work overtime when required to meet workload demands while working cooperatively with teams, peers and management.
• Manage and maintain a schedule of work to ensure operational services, projects and daily deliverables are completed within agreed timeframes.
• Manage, generate, assess, oversee, and refresh system and process documentation.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.