IT Support Specialist - Folsom, United States - GSES

GSES

Verified Company

Folsom, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Looking to join the Sacramento region's fastest growing IT Company (MSP)? GroupOne Consulting embodies support of continuous improvement, a management team that cares and a dynamic and demanding environment where your skills are constantly utilized and being improved upon.

GroupOne builds custom, strategic technology plans, essential to achieving our clients' visions. We collaborate with clients to ensure their objectives are achieved and results are acknowledged. Every aspect of our client-focused activity is driven by a relentless pursuit of operational excellence.

_We offer a remote/hybrid schedule, and applicants must be local and able to be present in the Folsom office at least three days per week._

Benefits
We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Generous PTO + (Birthday PTO + Paid Holidays)
Health, Dental, Vision
401(k) Matching
Hybrid Work Schedule
Custom Career Path
Company Events + Team Outings

Principle Accountabilities

Troubleshoot and resolve enduser laptop/desktop PC issues
PC/Laptop Repair including cloning hard drives and hardware diagnosis
Set up new computers and user accounts in a domain environment
Administer existing Active Directory Environments
Configure and deploy Printers / MFPs
Administer maintenance activities such as Patching
Report computer issues to vendor support, working through diagnostics and implementing the solution
Ensure the confidentiality and security of all information
Coordinate timely repair of equipment remotely or onsite as needed
Ability to prioritize service tickets by urgency
General assistance with

Microsoft Office Suite:
Word, Excel, PowerPoint and Outlook

Troubleshoot various types of client specific software
Troubleshoot failed backup jobs
Respond to on call pager as part of team pager rotation
Troubleshoot low disk space issues
Provide efficient and timely resolutions to customer support cases
Ability to accurately track time and services performed during the course of the day
Willingness to work overtime, afterhours, and weekends as required by the task or project at hand
Additional duties as required

Education and Experience
Bachelor or Associates degree in Business, Computer Science or Computer Information Systems desired.

Two to five (25) years of experience in Customer Services, Technical Support, Sales Engineering or similar preferred
Any equivalent combination of education and experience
Entry level CompTIA Certifications preferred

A valid driver's license, proof of automobile insurance and current registration is required for this position.

Pay:
$ $31.00 per hour

Benefits: