Community Support Specialist - Folsom, United States - The Management Trust

The Management Trust

Verified Company

Folsom, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Management Trust

Position Title:
Community Support Specialist (Onsite)***
Location: Springfield at Whitney Oaks, Rocklin, CA

Reporting To:
General Manager

Status:
Non-Exempt, Full-Time

Salary:
$20.00-$23.00 Hourly

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients? needs, not merely reacts to them.

We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation.

Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Community Support Specialist is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to: partnering with Community Association Manager, performing special projects/research, and
various coverage (i.e. phone).

JOB DUTIES AND RESPONSIBILITIES:

Respond to phone inquiries using information/guidance from association manuals,
CC&Rs, Rules & Regulations, and other administrative documents
Receive and prepare Architectural Review Applications (ARC) for evaluation by association Board of Directors/Committee(s)
Understand and enforce community policies regarding all aspects of compliance
In coordination with CAM, setup and maintain association information (Call To Action text, CC&R text, etc.) in software
Partner with Community Association Manager to coordinate front desk coverage
Be familiar with residents to greet them by name
Maintain a professional demeanor with all who come in contact with the community, including the building maintenance vendors
Partner with office staff to assist in the operations of classes, gatherings, social events and other programs as needed
Manage work order processes, including entry, followup, and closing work order tickets
In CAM absence, oversee basic emergency vendor needs (i.e. contacting a plumber for an emergency association need)
Coordinate and file association clubhouse reservations
Prepare letters, memos, forms, and reports for homeowners, Board members, and vendors
Assist CAM with meeting followup action items, including compliance letters
Assist CAM with special projects for association needs, including research and assisting with custom administrative work
Send Board anniversary cards
Maintain Welcome Packet materials for new homeowners and the tracking system; coordinate this process with Accounting team members
Prepare notices, newsletters, flyers, and other documents for internal and external needs
Report unsafe conditions and/or injuries to the property
Box/archive endofyear documentation
Other duties and special projects as assigned

QUALIFICATIONS:

High School Diploma (or equivalent); Associate?s Degree preferred
Experience in reception and customer service preferred
Proficiency in administrative support ? generally between 14 years, depending on the position level
Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
Conflict resolution skills
Ability to meet deadlines and address timesensitive issues
Superior multitasking skills
Excellent written and verbal communication
Ability to provide highlevel customer service with astute attention to detail and organization
Must be a team player
Ability to manage workflow amid shifting priorities
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all internal and external customers at all times

ESSENTIAL FUNCTIONS:

Use standard office equipment, including: computer, phone, copier/scanner, etc.
Be stationary for periods of time
Relocate up to (25) pounds
Travel to and from offsite locations

SUPERVISES OTHERS? IF SO, LIST:

None

SCHEDULE & TRAVEL:

Monday
Friday 8:00 am4:30 pm
This position may require occasional long hours to meet business needs and to attend weekend events.
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity._
TMT reserves the right to modify this job description at any time based on business need._