Technical Support Specialist - El Dorado Hills, United States - Community Association Insurance Solutions, LLC
Community Association Insurance Solutions, LLC
El Dorado Hills, United States
Verified Company
2 weeks ago
Description
The position of Technical Support Specialist will be directly responsible for the following:- Collaborate with technical and operational teams to provide daily support to users of various computer systems including answering questions, analyzing problems, and forming solutions to technical issues.
- Monitor shared mailboxes, and slack channels to identify issues reported by internal and external customers.
- Prioritize multiple ongoing tasks that occur daily, or at other frequencies with ad hoc technical issues reported by internal or external users.
- Manage shared mailboxes and calendars related to technical support and system integrations
- Familiarity with Google Chrome and Chrome settings (primarily password storage and clearing of Cache).
- Understanding or willingness to learn Salesforce for record updates and user management.
- Complete daily data reconciliations between Salesforce and thirdparty system reports
- Research errors and missing data, disposition system cases for resolution.
- Work with third party teams when needed to resolve issues, and clear items in the system.
- Identify and document process improvements for future development.
- Assist with testing of bugs and future enhancements.
Education, Skills and Experience:
- Excellent verbal and written communication skills.
- Strong analytical and problemsolving skills.
- Ability to patiently explain technical issues to nontechnical customers.
- Understand SDLC (Waterfall and Agile), preferred.
- Proficient in Microsoft Office Suite, Adobe Pro, and Visio/LucidChart, with high aptitude for Outlook and Excel functionality.
- Attention to detail. Must demonstrate accuracy and thoroughness with high volume transactions, and multiple areas of responsibility.
- Knowledge of Jira/ Confluence, preferred.
- Familiarity with Salesforce a plus.
- Ability to multitask, effectively prioritize and adapt quickly with mínimal supervision.
- Team player, willing to help to resolve technical and business process issues.
- Insurance Industry (Commercial), preferred.
- 2year college degree preferred but not required.
Benefits Offered:
- Corporate level benefits (80% paid medical, dental, vision and GAP medical) as well as
- FSA and 401K with match, and employer sponsored LTD, 1xSalary Life Insurance, and AD&D policy.
- Hybrid work environment
Company Information:
Pay:
$ $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Are you ok working in a hybrid work environment?
Experience:
- Technical support: 2 years (required)
Ability to Relocate:
- El Dorado Hills, CA 95762: Relocate before starting work (required)
Work Location:
Hybrid remote in El Dorado Hills, CA 95762
