Customer Support Specialist - Sacramento, United States - Solstice Marketing Corporation

Description

Solstice Marketing is a telecommunication-based consulting sales and marketing firm.

We help our client's popular brands maximize their profitability, increase their overall brand exposure through innovative and supporting our customers needs.

We are looking for an entry-level Customer Support Specialist to assist with our firm's strategic and productive marketing and sales campaigns working directly with customers to engage in their needs and provide efficient support on all sales processed.

Our next Customer Support Specialist will be responsible for adequately executing our marketing and sales directives by being the brand's face and voice.

In addition, we expect our new and energetic Customer Support Specialist to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.

Our Customer Support Specialist Will Be Responsible To:
Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiryResearch target markets to better identify and engage with new and existing customers to help bolster our sales pipelineCommunicate the features and benefits of specific products/services based on individualized needsOverturn objections as necessary throughout the sales process and answer questions as they ariseRespond in a prompt, effective, and professional manner to all account inquiriesAttend regular product training sessions with other Customer Support Specialist team-mates and upper-level managementDesired Skills for

Success For Our Next Customer Support Specialist:
A High School Diploma or equivalent is required1-2 years of experience in a customer service or sales role is highly recommendedExcellent communication skills, both verbal and nonverbalA tenacity and desire for growth and knowledgeA driven mindset with impeccable time management skills and a superior work ethicPositive and professional demeanor while working with other Customer Support Specialists and customers#LI-Onsite#J-18808-Ljbffr