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Studio Sales Manager - Mandeville, United States - Orangetheory - Franchise #0309
Description
Job Description
Job DescriptionBenefits:Community. Passion. Fun. Leadership.
As a Studio Manager, you will be responsible for providing leadership and daily direction to the
sales and group personal training teams. This critical position must have a solid understanding
of sales and operational excellence. As the lead for the sales function, the SM must execute a
lead generation / marketing strategies plan to increase fitness program sales as well as
promote the health and wellness benefits that are associated with a healthy lifestyle. This
leader must pose a high caliber approach to coaching and staff development with a positive
attitude.
JOB DUTIES INCLUDE
Model all studio activities / sales process through self-involvement (leading by example)
Responsible for conducting day and annual OTF staff performance reviews
Lead and coordinate initial and ongoing sales drivers (promotions, events, outreach)
Responsible for overseeing the entire sales process and systems
Manage, monitor, coach-develop and evaluate the performance of all OTF-related managers
and staff
Monitor the hiring, training, and scheduling of all OTF sales staff
Develop a high energy culture through contests and incentive based motivation while being promotionally-oriented
Properly empower, monitor and evaluate specifically assigned responsibilities (daily
production) of sales team and fitness team
Manage disciplinary actions involving all OTF studio employees in a timely manner
Responsible for monitoring revenue, ordering, inventory, cost controls and facilities
maintenance with direct communication with Administrative Assistant
Responsible for auditing staff time clocks on a weekly basis and responsible for the
submission of studio payroll every other week in a timely manner, with compliance and
integrity
Responsible for planning and hosting monthly staff meetings with sales and fitness team to review and report monthly sales objectives, goals, events, and marketing campaigns
Responsible for attending weekly meetings with Regional Manager and/or Owner to report on weekly activities and progress
Build and maintain OTF class size through scheduling optimization in collaboration with Head Coach
Ensures that all front desk systems are followed such as proper Member Check-In,
Telephone Inquiries (general and sales related), Intro booking, delinquent account
procedures, customer care calls, change requests and document scanning
Plan and promote special events for the studio on a monthly basis, using OTF tools for
effective outreach and community involvement
OPERATIONAL DUTIES
Responsible for meeting performance metrics (KPIs) month over month
Compliance and adherence to OTF Business Policies for daily studio operations
Properly managing and exceeding all OTF sales and operational budgets
Ensure OTF branding through consistency and continuity in all actions and uniform
adherence
Enforce OTF corporate policies, business practices, systems and processes
Provide and maintain the highest level of customer service
Provide effective decision making regarding customer service issues
Responsible for ensuring that the facility is clean, maintained and operationally sound.
JOB QUALIFICATIONS:
Proven sales leadership is required
Must possess excellent leadership and management skills to create a positive, successful
environment for staff and members
Min 2-3 years of previous sales experience highly recommended
Min 2-3 years of management experience highly recommended, including directly
overseeing all aspects of staff management from hiring, training, supporting, discipline, and
termination
Previous management experience in the health & fitness industry strongly recommended
Strong work ethic, integrity, and professional demeanor
Must possess excellent leadership and management skills to create a positive, successful
environment for staff and clients
Excellent verbal and written communication skills required
Ability to multi-task managing clients and staff concerns
Strong computer skills required with knowledge of MS office programs (Excel, Word)
Associate or Bachelor's degree in business or related field with 3+ years of management
experience preferred
Ability to work and function in a team environment
Health & Fitness minded people with a passion for fitness strongly preferred
Job Type: Full time, on site
Benefits: Health insurance, PTO days
What you need to know: You'll be joining a growing franchise who is invested in your growth and professional development.
