- Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence. Based on volume, may also process claims and/or may answer phones.
- Refers requests for escalation as needed and engages other internal areas such as Program Management, IT and other Contact Center teams to resolve issues.
- Performs other assignments as needed.
- Call Center operating metrics and performance management experience (a plus)
- Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus)
- Will be trained to support programs, clients and/or job functions as appropriate.
- Some experience with any Third-Party system (SelectRx, Pro-Care, FSV) (a plus)
- Experience with Call Center software (Five9, In-Contact, or similar) (a plus)
- Fluent in English/Spanish (a plus).
- High School or GED required
- 1 years in a health care or case management experience in a high-volume contact center environment or similar environment preferred.
- Experience working in pharmacy benefits, health care insurance, and/or medical billing (preferred)
- Communication skills:
- Customer Focus; high level of empathy and emotional intelligence; Focuses on opportunity to service patients with a high level of empathy
- Adaptability:
- Problem Solve; Thinks critically, and problem-solves issues to resolution.
- Immerse yourself in an excellent company culture with fun events and volunteer opportunities.
- Enjoy competitive benefits, including medical, dental, vision, and more.
- Please take advantage of our 401k package with a dollar-for-dollar match-up.
- Generous PTO and paid holiday days are offered.
- Embrace opportunities for professional and personal growth in our team-oriented atmosphere.
-
Patient Support Specialist
3 days ago
ConnectiveRx Whippany, United StatesTemporary work aligns well with people who are looking for broader career opportunity with contracted time frames, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Source is a service offered by Magnit Global that provides t ...
-
Patient Support Specialist
3 days ago
ConnectiveRx Whippany, United StatesTemporary work aligns well with people who are looking for broader career opportunity with contracted time frames, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Source is a service offered by Magnit Global that provides t ...
-
Branch Support Specialist
1 week ago
Johnstone Supply Whippany, United States**Who is Johnstone?** · **Essential Functions**: · - Manage all office work such as data entry and copying and maintain an organized and relevant filing system. · - Assists in picking orders and writing tickets during busy times as needed. · - Maintain records and files for relat ...
-
Junior IT Support Specialist
3 weeks ago
Horizon Ventures Morris, United StatesDo your thing at NT-ware. · We are an innovation partner and an integral part of the Canon Group. Our specialists worldwide develop state-of-the-art software for print and scan management in close proximity to Osnabrück: "from scratch" and in constant exchange with colleagues in ...
-
IT Specialist Support
3 days ago
Sapphire Technologies Verona, PA, United States Freelance**OUR CLIENT** · Our client is one of the leading IT service companies in Europe, employing approximately 6,000 people nationwide. The highly innovative IT company serves numerous DAX corporations. For almost 15 years, we have been providing successful staffing and placement serv ...
-
IT Support Specialist
2 weeks ago
Elyon International New York, United StatesThe Company is searching for an experienced IT Support Specialist for our NYC office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineeri ...
-
IT Support Specialist
3 weeks ago
Miles Ahead 91 Consultants New York, United StatesRoles & Responsibilities · - You will support our core platforms - user support, ticketing, procurement, and provisioning · - Document all processes and update current documentation for the established process · - Complete and document assigned project work and provide updates to ...
-
IT Support Specialist
2 weeks ago
NUBYT, Inc. New York, United States**Role: IT Support Specialist/** · **Location: New York Corporate Office** · **Duration: 7 Months Contract** · **Client: Lyft** · **Job ID: 370845** · **RESPONSIBILITIES** · - Working on site running our IT help desk · - Troubleshoot hardware and software problems with Apple and ...
-
IT Support Specialist
3 weeks ago
Tech Experts New York, United StatesIT Support Specialist · Location: Midtown, NYC · - Are you a Tech Expert? - No Code Required Hand-on Technical, Dive Deep with rich MSP Insight_ · **About Us:Tech Experts** is a leading Managed Service Provider (MSP) based in New York City. We specialize in offering tailored IT s ...
-
IT Support Specialist
3 weeks ago
GMA Accessories Inc. New York, United StatesWho We Are: · GMA Accessories is a major U.S. manufacturer and distributor of apparel, footwear, novelty and gift products, jewelry, fashion accessories, handbags, PPE, and sports/athletic apparel for women, men, and kids. GMA was founded by CEO and President George Altirs in 199 ...
-
Support Specialist
1 week ago
Safe Vision Family Programs New York, United States**Responsibilities**: · - Assist clients with accessing and navigating health care services · - Provide information and education on health-related topics · - Advocate for clients and help them communicate with medical providers · - Coordinate appointments and follow-up care as n ...
-
IT Support Specialist
3 weeks ago
Qrypt New York, United StatesQrypt's mission is to protect the world's data and restore privacy. Qrypt hardens cybersecurity and future-proofs encryption against quantum attacks by eliminating key transmission. Qrypt's unique technology independently generates symmetric keys at multiple endpoints for critica ...
-
IT Support Specialist
3 days ago
Infinity Systems Forest Hills, United StatesForest Hills is currently seeking a highly motivated and skilled IT specialist to join our team. As part of our team, you will have the opportunity to work in a dynamic and supportive environment, where your contributions will be valued and rewarded. We offer a competitive salary ...
-
IT Support Specialist
2 days ago
BBC New York, United StatesTechnology Systems & Delivery- Permanent - Full Time- New York, US, BBCS Americas Inc- Job Closing Date: 07/06/2024**THE ROLE**: · **BBC Studios**: · Bold. British. Creative: that's BBC Studios. Combining the strengths of the UK's most-awarded production company with a world-clas ...
-
IT Support Specialist
5 days ago
Simons Foundation New York, United StatesReporting to the Senior Manager, IT Operations, the IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services. · Th ...
-
Customer Support Specialist
1 week ago
Academy Service Group Hackensack, United States**Job Title: Customer Support Specialist** · **Company Overview**: We are a dynamic and rapidly growing focused on facility maintenance. Our team is passionate about delivering exceptional products/services and ensuring an outstanding customer experience. As we expand, we are see ...
-
Peer Support Specialist
3 weeks ago
HealthFirst New York, United StatesAs a valued member of the Behavioral Health Care Management Team, the Peer Support Specialist (PSS) utilizes lived experience to model recovery and support Healthfirst members who are struggling with mental health and/or substance use disorders. The PSS works directly with member ...
-
User Support Specialist
2 weeks ago
Delaney Advantage Technologies New York, United States**Delaney Advantage Technologies**, LLC is a Verified Service-Disabled Veteran-Owned Small Business (SDVOSB) with the Department of Veteran Affairs (VA) that specializes in sustainable Information Technology solutions for the Federal government. Founded in 2014, our team provides ...
-
Partner Support Specialist
3 weeks ago
Magnit Newark, United StatesCustomer Support · - Data Analysis · - Data Management · - Excellent Communication Skills · - Metrics · - Problem-Solving · - Product Development · - SOPS · - Strong Communication Skills · - Technical Support · - Description: · **Partner Support Specialist (TEMP)** · The Partner ...
-
Client Support Specialist
1 week ago
United Debt Settlement, LLC Newark, United StatesMission Statement · United Settlement is a company committed to guiding individuals and small businesses who need it most. Having reached our five-year mark, we are on the verge of another expansion. High performance is important to us, so we invest time in our success and execut ...
Patient Support Specialist - Whippany, United States - PSKW LLC dba ConnectiveRx LLC
Description
OverviewThe Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications.
This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our client's copay assistance programs.
This individual is part of a highly concierge 'white glove' service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client's copay assistance programs.
This position requires someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement.
ResponsibilitiesWhat You will Do:
What We Need From You:
Submit a Referral
(https:
//careers-)
LocationUS-NJ-Whippany
ID
Category Customer Service
Position Type Full Time
Remote No
#J-18808-Ljbffr