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IT Support Specialist - Rockville, United States - JSSA
Description
200 Wood Hill Rd, Rockville, MD 20850, USAReq #531
Thursday, May 2, 2024
IT Support Specialist
Essential Functions:
Provide on-site support to our offices in Rockville, MD and occasionally in Fairfax, VA
Install, maintain, and repair laptops related equipment and software (Peripherals, printers, mobile devices, softphones, standard/nonstandard software including but not limited to MS O365, EHR, Adobe, etc.)
Provide first line A/V support for conference rooms including conducting room rounding and providing daily support
Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner
Work closely with MSP, network engineer, application administrators and clinical application specialist to monitor system performance issues and notify end-users of any downtime.
Support telephony services including participation in all telephony services and serving as the primary liaison to telephony vendorsAdhere to asset management processes to ensure accurate recording of company resources from receipt to configuration and ultimately delivery of assets including adhering to the asset disposal policy
Maintain strong expert level knowledge & understanding of current operating systems, network, printing, including an understanding of clinical workflows and how hardware interacts with systems
Accurately document tickets for instances of hardware failure, repair, installation, and removal. Partner with MSP to transfer knowledge for improved first contact resolution.
Uses technical tools to query, manipulate, and summarize data from various data sources.
Supports performance improvement projects to meet deadlines and expected goals/ deliverables.
Demonstrates intercultural competence and ensure all work products consider the impacts of the work on multiple communities, including communities of color and individuals with different gender identities and socioeconomic backgrounds
Effectively communicates application updates and system modifications to pertinent staff across the agency
Familiarity and experience with healthcare regulatory compliance and reporting bodies (HIPAA, PCI, etc.)
Knowledge and experience with MDM, server, and desktop operating systems such as Windows Server 2016
Minimum Education, Licensure, and Work Experience Required:3+ years of experience
Excellent team collaboration and interpersonal skills
Able to work with a minimum level of supervision
Clear, analytical thinking driving towards problem resolution
Technology oriented and well versed.
Detail oriented
Strong Team Player
Adaptable to new technologies and process initiatives
The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years.
A nonsectarian provider, we serve people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families.
JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services.
We are a growing Agency and strive to be an Employer of Choice.As such we offer a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development.
We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance.
We are an Equal Opportunity Employer. AA/M/F/D200 Wood Hill Rd, Rockville, MD 20850, USA
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