Technical Support Specialist, 9 Am to 5 Pm Eastern - Rockville, United States - Prepaid Wireless Wholesale LLC
Description
Wanted:
Technical problem solver
If you're an experienced technical support professional and you love working with customers to resolve issues,
PWG Network Solutions has a great opportunity for you
This is a remote (work from home) position.
The work schedule for this position is Monday through Friday, 9:00 AM to 5:00 PM Eastern plus 9:00 AM to 5:00 PM every other weekend; eligible for late and weekend shift differential pay.
Who We Are
For over a decade,
PWG Network Solutions has led the nation in providing mobile voice and data services to many of the nation's premier wireless providers.
We are an industry leader and technology innovator of critical network services to wireless service providers in the IoT, Prepaid Wireless, Mobile Broadband, and Lifeline verticals.
Headquartered in Rockville, MD, PWG also has offices in Denver, CO, and Newport, KY. This role will function remotely, working from your home office.What You Will be Doing
PWG Network Solutions is seeking experience Technical Support Specialists to join our team. Working from the comfort of your home office, in this role you will work with our operations technical support team and be responsible for supporting customer operations, managing customer relationships, and assisting in partner technical support issue resolution.
Responsibilities include:
- Working collaboratively with sales & operations to support wholesale partner relationships.
- Managing internal/external resources to identify and quickly resolve partner operational issues.
- Using available tools and technology to research and proactively problemsolve emerging and evolving partner issues and or questions.
How You Qualify
- 2+ years of customer technical service/support experience
- Wireless or telecommunications customer support experience preferred
- Able to work independently and efficiently in a fastpaced, fluid environment under deadlines
- Prompt and effective written and verbal communication
- Selfmotivated, detailoriented and organized
- Proficient in Office related programs: Word, Excel, PowerPoint, etc.
- Comfortable working in a collaborative environment, both learning and teaching
What We Offer
PWG offers a culture that thrives by empowering our team members and respecting everyone's work-life balance. We work hard but have fun Members of the
PWG family engage in a highly collaborative and fast-paced remote work environment that values employees' opinions in every step of the creative process.
In addition to the inviting culture and collaborative remote work environment,
PWG offers excellent benefits:
- Competitive Compensation
- Bonus Incentive Programs
- Medical, Dental and Vision Benefits Packages
- 401K
- Companypaid Life, LTD and Wellness Programs
- Voluntary Benefits
- Paid vacation and holidays.
- Remote telecommuting stipend
How to Apply
PLEASE SUBMIT RESUME AND DESIRED SALARY TO BE CONSIDERED FOR THIS ROLE
**We are an Equal Opportunity Employer that values diversity in the workplace
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