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Member Service Representative
5 days ago
NESC Credit Union Lawrence, United StatesIf you have customer service, banking or credit union experience, we would like to meet with you to discuss opportunities with us · We want to add a full-time Member service Representative to our NESC Lawrence branch team. The duties are as follows; · **Duties**: · - Interview lo ...
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Bilingual Customer Service Representative
2 weeks ago
A-Affordable Insurance Agency Lawrence, United States**Job description** · **Job description** · A-Affordable Insurance agency is looking to hire a bilingual (Spanish) Customer Service Representative at our Lawrence office. Pay is hourly plus a rewarding upcapped incentive plan paid biweekly. · **What is the job?** · You will be pa ...
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Client Service Representative I
1 week ago
Lawrence General Hospital Lawrence, United StatesDUTIES AND RESPONSIBILITIES: · - Greets all patients, family members, and fellow staff courteously and professionally. · - Pre-registers and registers new initial evaluations by taking patient information of chief complaint, demographics, and insurance information. · - Collects c ...
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Driver/Customer Service Representative
3 weeks ago
Horizon Group Eudora, KS, United States FreelanceFrom May to September, we are looking for support for our driver team in Weinstadt-Endersbach, Remseck, Ludwigsburg, and Bietigheim. · This is a diverse job in the lively and growing outdoor industry. We have a relaxed work atmosphere in a young team with a close connection to na ...
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Client Service Representative
2 weeks ago
Ultimate Staffing Lawrence, United StatesWe are seeking a dedicated and proactive individual to join our client's team as a Client Service Representative. The ideal candidate will possess exceptional communication skills, a strong attention to detail, and a passion for delivering exceptional service to our clients. As a ...
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Student Services Representative
1 week ago
The University of Kansas Lawrence, United StatesMore than perhaps any other factor, the degree to which a university attracts and retains qualified students determines the success or failure of that institution. The Enrollment Management (EM) division is a key player in this activity and has a pro Representative, Student, Enro ...
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Member Services Representative
1 week ago
Crunch Fitness Lawrence, United States· The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our member ...
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Patient Service Representative
1 day ago
Heartland Community Health Center Lawrence, United StatesJob Description · Job DescriptionSalary: $17.00 -$23.00 · Welcoming all who need care · Heartland River City is now hiring Full-Time Patient Service Representatives (PSR) · Job purpose · Serves patients and staff within the front desk and outreach by promoting a positive and welc ...
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Customer Service Representative
3 weeks ago
Titan Industries Centropolis, KS, United States Freelance**Your-Entry** supports well-known partner companies in personal customer consulting in the telecommunications and energy industries with personnel recruitment in Centropolis, KS. We offer everyone the opportunity to enter the sales field · **We need your talent - Start now in sa ...
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Patient Service Representative Senior
2 days ago
Greater Lawrence Family Health Center Lawrence, United StatesTitle Patient Service Representative Senior Work Location HAVERHILL ST Description Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 600 staff whose primary focus is providing the h ...
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Lead Customer Service Representative
1 week ago
Capfed Lawrence, United States** Lead Customer Service Representative - Call Center** · **Job Category****:** Call Center **Requisition Number****:** LEADC003091 Showing 1 location **Job Details** · **Description** · Receive incoming customer calls and determine the product, service or resources the caller ...
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Customer Service Representative, FT Days
2 weeks ago
LMH Health Lawrence, United StatesSchedule: Monday-Friday 8:00am to 4:30pm · Something special starts here. · You can't define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full – with joy, purpose and lifelong health – it shows. At LMH Health, w ...
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Heartland Community Health Center Lawrence, United StatesWelcoming all who need care · Heartland River City is now hiring Call Center Patient Service Representatives (PSR) · Heartland River City is part of Heartland Community Health Center, a Federally Qualified Health Center (FQHC). Heartland operates three clinics located in Lawren ...
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Heartland Community Health Center Lawrence, United StatesJob Description · Job DescriptionSalary: $17 - $21 · Welcoming all who need care · Heartland River City is now hiring Call Center Patient Service Representatives (PSR) · Heartland River City is part of Heartland Community Health Center, a Federally Qualified Health Center (FQHC). ...
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Heartland Health Lawrence, United States**Family Medicine Bilingual Patient Service Representative** · Primary Care Lawrence, Kansas Minimum Experience **Entry-level** Compensation **Commensurate with experience** · *Welcoming all who need care* · Heartland is committed to attracting and retaining a diverse staff. H ...
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Verizon Enrollment Specialist
1 week ago
Phoenix Marketing and Advertising Lawrence, United States**About us-** · Here at Phoenix Marketing and Advertising, we believe in 100% internal, merit-based promotions from entry-level to management - so every member of our team must begin in sales/marketing and has an equal opportunity to advance into management. Let your sales talent ...
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Food Insecurity Assistant
23 hours ago
MERRIMACK VALLEY YMCA Lawrence, United StatesThe Food Insecurity Assistant at Merrimack Valley YMCA is responsible for all duties, as communicated by Director, pertaining to our Food Insecurity programs. Under the supervision of the Director of Food Insecurity and Community Engagement, all employees maintain a supportive, p ...
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Warehouse Material Handler Part Time 3rd Shift
58 minutes ago
Staples, Inc. Lawrence, United States Part time12:00am-7:00am/Monday-Friday · Staples is business to business. You're what binds us together. · Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficie ...
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Staples, Inc. Lawrence, United States Part time12:00am-7:00am/Monday-Friday Staples is business to business. You're what binds us together.Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient w ...
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Delivery Van Driver
58 minutes ago
Staples, Inc. Lawrence, United States$1,000 Retention Bonus ($500 at 90-days, $500 at 180-days of employment) · Staples is business to business. You're what binds us together. · When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You'll be surrounded by a team who ...
Customer Service Representative - Lawrence, United States - Capfed
Description
** Customer Service Representative - Call Center**
**Job Category****:** Call Center **Requisition Number****:** CUSTO003074 Showing 1 location **Job Details**
**Description**
**Role**
Receive incoming calls and determine the products, services or resources that the caller requires (or could benefit from). Provide direct support services to customers; or, connect them with a staff member in the appropriate department who can provide the specific assistance needed by the customer. Ability to discern and trouble shoot customer concerns with the ability to develop a proficiency in a wide range of systems. Consistently upholds and delivers a high level of service to the Banks customers.
Availability Needed: Sunday 12:00 p.m. - 5:00 p.m., Monday - Friday 8:00 a.m. - shift end. (Start time may vary based on business need) 40 hours per week.
**Essential Duties & Responsibilities**
Answer incoming calls, verify the identity of the caller, determine the need(s) of the caller and minimize the customers time and effort in resolving their need(s).
Respond to customer queries via True Blue Online secure messages, Live Person messages and web emails in a professional and timely manner.
Perform teller functions (i.e. transfer of funds, loan payments, stop payments, close and reorder debit cards and transaction disputes, etc.) all while assuring the customer needs are met with a polite, professional and friendly manner.
Assist other departments and branches with customer support.
Identify, explain and cross sell the value of products/services that may be beneficial to the customer.
Perform other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
**Requirements**
A minimum of one to three years of similar or related experience, including preparatory experience.
A high school degree or equivalent.
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
Customer Service Representative professionals in Lawrence
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Sahil Lnu
Full Stack Developer
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Talon McPherson
Determined Worker