- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
- Assists with Front Desk responsibilities, including: checking patients in for scheduled and walk-in appointments; maintaining patient accounts by obtaining and updating personal and financial information; protecting patients' rights by maintaining confidentiality of personal and financial information; optimizing patient satisfaction, provider time, and treatment room utilization by scheduling appointments and jockeying the schedule in an efficient manner
- Answers incoming phone calls and directing inquiries, as needed; verification of insurance through online portals and EHR software; daily confirmation calls; patient outreach via phone, mail, and patient portal
- Assists Patient Services Supervisor for daily coordination of functions such as encounter entry, billing, collections, payment collection and posting, responding to client inquiries, and days ending procedures
- Ability to learn and efficiently utilize eCW software
- Other special projects and duties as assigned
- High School diploma or equivalent is required
- Must have Patient/Customer Care experience in a healthcare environment (physician's office, dental clinic, or hospital)
- Customer-service oriented; patient-centered focus that promotes the satisfaction and well-being of those we are called to serve
- Ability to handle money and reconcile daily deposits, as needed
- Demonstrates high level of confidentiality
- Strong verbal communications skills and ability to communicate ideas and concepts successfully
- Demonstrated ability to remain calm when under pressure and ability to work well in a fast-paced environment
- Good computer skills and knowledge of Microsoft programs
- High energy, positive attitude, ability to work autonomously, flexibility, teamwork, attention to detail, and high degree of initiative
- Agrees to uphold Heartland's guiding values of Compassion, Respect, Collaboration, and Integrity.
- Regular and predictable attendance is an essential function of the job
- Details
- Hours M – F from 7:30 am – 7 pm as needed. (Occasional Saturdays as needed)
- Hours are approximate and may be altered by supervisor(s) as needed
- Shifts are generally 8 hours in length
- Part-Time Employees will work hours as scheduled and agreed to by the supervisor.
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Patient Service Representative - Lawrence, United States - Heartland Community Health Center
Description
Job Description
Job DescriptionSalary: $17.00 -$23.00Welcoming all who need care
Heartland River City is now hiring Full-Time Patient Service Representatives (PSR)
Job purpose
Serves patients and staff within the front desk and outreach by promoting a positive and welcoming experience at Heartland Community Health Center. Is a team-player who provides administrative and scheduling support for clinical staff and a willingness to step in wherever needed. Carries work assignments and scheduled tasks through to completion while continually focusing on Heartlands mission with an emphasis on patient-satisfaction.
Duties and responsibilities
Qualifications
