Customer Service Representative - Park City, United States - R1 RCM

R1 RCM Park City, United States

2 weeks ago

Full time

Description

R1:
Park City Hospital/ Heber Valley Hospital is hiring

We are looking for on-site Customer Service Representatives No previous healthcare experience required - we train

As our on-site Customer Service Representative, you'll work (Variety of Shifts available) to help our patients check into the Emergency Department.

It's fast paced (sometimes chaotic) and you'll be the person they rely on to answer questions during registration.

You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.

To thrive in this job, you'll need to be confident with technology and typing, however you don't need to have any previous experience or knowledge in healthcare.

We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career.

Since it is an emergency room department, you will need to be prepared to see serious illness and injuries. Since this is a hospital,

At R1 RCM, we deliver innovative solutions by bringing together the best people and technologies that enable providers to simplify the healthcare experience.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most.

Our 22,000+ global associates are given valuable opportunities to contribute, innovate, and create meaningful work that makes an impact in the communities we serve around the world.

Interested? Learn more, visit:
Here's what you can expect working in Patient Registration (Customer Service):
Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the scheduling and check-in process for emergent clinical care.
Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
Fast-paced work environment.

While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training.

While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
For this US-based position, the base pay range is $ $19.50 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it's up to us to use our shared expertise to find new solutions that can keep up.

On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.

We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a

R1 RCM Inc. ("the Company")

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