Customer Service Representative - Park City, United States - Aston Carter

Aston Carter Park City, United States

2 weeks ago

Contract to Regular

Description

Description:

Day Shift Job Responsibilities:

• Registration of direct admits to the hospital inpatient floors.

• Responsible to complete assigned worklists/reports

• Collect inpatient signatures as needed

• Answer phone calls from inpatient floors and help with registration needs

• Virtual registration for the ED pushing invites to patient mobile devices.

• Trauma consolidation

• "Air traffic control center" for the hospital with anything registration related 24/7.

Access Center Job Responsibilities:

• Responsible to greet and perform a quick check-in for mental health patients in crisis

• Perform full registration for same patients after they are seen by physician

• Direct phone calls for the Behavioral Health department

Emergency Department:

As our Customer Service Representative in the Emergency Department, you'll work to help our patients check into the Emergency Room. It's fast paced (sometimes chaotic) and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns and questions. To thrive in this job, you'll need to be confident with technology and typing, however you don't need to have any previous experience or knowledge in healthcare. Since it is an emergency room department, you will need to be prepared to see serious illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career.

Here's what you can expect working in Patient Registration:

• Working on computers to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between emergency physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk in a high-stress environment. In the Emergency Department, you will have to work around clinicians interrupting the registration process for emergent clinical care.

• Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully in order to ease their anxiety. You'll ask follow-up questions and build rapport in real time.

• Fast-paced work work environment, often on your feet assisting patients complete their mobile registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You have to work quickly and expect the unexpected. This is not a casual desk job.

• A team you can rely on. We care about your progress toward career goals.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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