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Underwriting Service Representative - Overland Park, United States - Aston Carter
Description
Description:
Underwriting specialist will be responsible for handling support calls and emails from clients, agents and customers regarding their flood insurance policies and new applications. Additional duties will include:
• Underwrite new submissions to ensure new policies are correct, per NFIP guidelines.
• Process endorsements, cancellations and reinstatements, and handle billing issues and completes policy issuance.
• Review all underwriting information to include applications, photographs, elevation certificates and third party internet resources to correctly underwrite the policy.
• Respond to Agent inquiries by phone support, online chat and emails and meet required production KPIs as defined by leadership.
• Review correspondence from agency including requests for endorsements for acceptability
• Communicate in a concise, tactful, prompt and effective manner both over the phone and by email.
• Maintain a positive working relationship with agents, customers, coworkers and others.
Skills:
Customer service, Inbound call center, Customer support, Customer service call center, Technical support
Top Skills Details:
Customer service,Inbound call center,Customer support,Customer service call center,Technical support
Additional Skills & Qualifications:
2+ years of office or customer support exp.
Basic to intermediate technical knowledge with MS Office Suite
Experience reviewing documents
Strong attention to detail
Underwriter experience needed: Customer service and experience reviewing documents. Insurance industry experience would be great.
Junior Underwriter experience needed: 1+ year of call center experience, at least 1 year of tenure in 1 of previous 2 positions.
Experience Level:
Expert Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
