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Family Medicine Bilingual Patient Service Representative - Lawrence, United States - Heartland Health
Description
**Family Medicine Bilingual Patient Service Representative**
Primary Care Lawrence, Kansas Minimum Experience **Entry-level** Compensation **Commensurate with experience**
*Welcoming all who need care*
Heartland is committed to attracting and retaining a diverse staff. Heartland will honor your experiences, perspectives and unique identify. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
Job title
*Patient Services Representative-Bilingual (PSR)*
Reports to
*Lead Patient Service Representative*
Status
*Non-Exempt (Hourly)*
Job purpose
Serves patients and staff within the front desk and outreach by promoting a positive and welcoming experience at Heartland Community Health Center. Is a team-player who provides administrative and scheduling support for clinical staff and a willingness to step in wherever needed. Carries work assignments and scheduled tasks through to completion while continually focusing on Heartlands mission with an emphasis on patient-satisfaction.
Duties and responsibilities
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
Assists with Front Desk responsibilities, including: checking patients in for scheduled and walk-in appointments; maintaining patient accounts by obtaining and updating personal and financial information; protecting patients rights by maintaining confidentiality of personal and financial information; optimizing patient satisfaction, provider time, and treatment room utilization by scheduling appointments and jockeying the schedule in an efficient manner
Answers incoming phone calls and directing inquiries, as needed; verification of insurance through online portals and EHR software; daily confirmation calls; patient outreach via phone, mail, and patient portal
Assists Patient Services Supervisor for daily coordination of functions such as encounter entry, billing, collections, payment collection and posting, responding to client inquiries, and days ending procedures
Ability to learn and efficiently utilize eCW software
Other special projects and duties as assigned
Qualifications
High School diploma or equivalent is required
Must be bilingual in English and Spanish, other language skills are a plus
Associates or bachelors degree from an accredited university preferred
Must have Patient/Customer Care experience in a healthcare environment (physicians office, dental clinic, or hospital)
Customer-service oriented; patient-centered focus that promotes the satisfaction and well-being of those we are called to serve
Outgoing, welcoming personality a must
Ability to handle money and reconcile daily deposits , as needed
Demonstrates high level of confidentiality
Demonstrated ability to learn technology systems; generally, technology-savvy
Strong verbal communications skills and ability to communicate ideas and concepts successfully
Demonstrated a bility to remain calm when under pressure and ability to work well in a fast-paced environment
Good computer skills and knowledge of Microsoft programs
High energy, positive attitude , ability to work autonomously , flexibility, teamwork, attention to detail, and high degree of initiative
Agrees to uphold Heartlands guiding values of Compassion, Respect, Collaboration, and Integrity
R egular and predictable attendance is an essential function of the job
Working conditions
Position located in a busy clinic
The incumbent will be faced with constant interruptions and must meet with others on a regular basis
Job tasks are performed in close physical proximity to other people
Requires work with external customers or the public
May include exposure to sounds and noise levels that are distracting or uncomfortable
Requires working indoors in environmentally controlled conditions
Includes exposure to disease or infections
Physical requirements
Requires sufficient visual acuity to be able to read and write and operate equipment common to this position
Requires sitting, standing, ambulating, and dexterity in hands
Required to read, write and speak English
Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone
Occasionally lift items weighing up to 25 pounds
Details
Hours M F from 7:30 am 7 pm as needed. (Occasional Saturdays as needed)
Hours are approximate and may be altered by supervisor(s) as needed
Shifts are generally 8 hours in length
Full-Time Employees have an expected workweek of 40 hours
Part-Time Employees will work hours as scheduled and agreed to by the supervisor
Location Lawrence, Kansas Minimum Experience Entry-level Compensation Commensurate with experience
