-
Member Service Representative
15 hours ago
NESC Credit Union Lawrence, United StatesIf you have customer service, banking or credit union experience, we would like to meet with you to discuss opportunities with us · We want to add a full-time Member service Representative to our NESC Lawrence branch team. The duties are as follows; · **Duties**: · - Interview lo ...
-
Bilingual Customer Service Representative
1 week ago
A-Affordable Insurance Agency Lawrence, United States**Job description** · **Job description** · A-Affordable Insurance agency is looking to hire a bilingual (Spanish) Customer Service Representative at our Lawrence office. Pay is hourly plus a rewarding upcapped incentive plan paid biweekly. · **What is the job?** · You will be pa ...
-
Client Service Representative I
1 week ago
Lawrence General Hospital Lawrence, United StatesDUTIES AND RESPONSIBILITIES: · - Greets all patients, family members, and fellow staff courteously and professionally. · - Pre-registers and registers new initial evaluations by taking patient information of chief complaint, demographics, and insurance information. · - Collects c ...
-
Driver/Customer Service Representative
2 weeks ago
Horizon Group Eudora, KS, United States FreelanceFrom May to September, we are looking for support for our driver team in Weinstadt-Endersbach, Remseck, Ludwigsburg, and Bietigheim. · This is a diverse job in the lively and growing outdoor industry. We have a relaxed work atmosphere in a young team with a close connection to na ...
-
Client Service Representative
2 weeks ago
Ultimate Staffing Lawrence, United StatesWe are seeking a dedicated and proactive individual to join our client's team as a Client Service Representative. The ideal candidate will possess exceptional communication skills, a strong attention to detail, and a passion for delivering exceptional service to our clients. As a ...
-
Student Services Representative
1 week ago
The University of Kansas Lawrence, United StatesMore than perhaps any other factor, the degree to which a university attracts and retains qualified students determines the success or failure of that institution. The Enrollment Management (EM) division is a key player in this activity and has a pro Representative, Student, Enro ...
-
Member Services Representative
6 days ago
Crunch Fitness Lawrence, United States· The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our member ...
-
Customer Service Representative
1 week ago
Capfed Lawrence, United States** Customer Service Representative - Call Center** · **Job Category****:** Call Center **Requisition Number****:** CUSTO003074 Showing 1 location **Job Details** · **Description** · **Role** · Receive incoming calls and determine the products, services or resources that the c ...
-
Customer Service Representative
2 weeks ago
Titan Industries Centropolis, KS, United States Freelance**Your-Entry** supports well-known partner companies in personal customer consulting in the telecommunications and energy industries with personnel recruitment in Centropolis, KS. We offer everyone the opportunity to enter the sales field · **We need your talent - Start now in sa ...
-
Customer Service Representative, FT Days
1 week ago
LMH Health Lawrence, United StatesSchedule: Monday-Friday 8:00am to 4:30pm · Something special starts here. · You can't define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full – with joy, purpose and lifelong health – it shows. At LMH Health, w ...
-
Heartland Health Lawrence, United States**Family Medicine Bilingual Patient Service Representative** · Primary Care Lawrence, Kansas Minimum Experience **Entry-level** Compensation **Commensurate with experience** · *Welcoming all who need care* · Heartland is committed to attracting and retaining a diverse staff. H ...
-
Verizon Enrollment Specialist
4 days ago
Phoenix Marketing and Advertising Lawrence, United States**About us-** · Here at Phoenix Marketing and Advertising, we believe in 100% internal, merit-based promotions from entry-level to management - so every member of our team must begin in sales/marketing and has an equal opportunity to advance into management. Let your sales talent ...
-
Diesel Technician/Mechanic III
1 day ago
Penske Truck Leasing Lawrence, United States Full time650 S Union St, Lawrence MA 01843 What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet of v ...
-
Diesel Technician/Mechanic III
1 day ago
Penske Truck Leasing Lawrence, United States Full time650 S Union St. Lawrence, MA 01843 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet o ...
-
Utility Inspection Technician
2 days ago
RECONN Lawrence, United States**Job Description**: · As leaders in the utility industry, concentrating on quality and safety, RECONN is looking for people to join our team who are problem solvers, take pride in public safety, and are comfortable in a fast-paced, exciting work environment. · Utility Inspection ...
-
Crimson Technologies Hillsdale, KS, United States Freelance**Hillsdale, KS 'BANK.DIFFERENTLY. That's our promise as an employer. Join our sales team and bring your personality and energy. At TARGOBANK, we are looking for people who support our customers in taking advantage of opportunities and shaping their future. · **Your responsibilit ...
-
Heartland Health Lawrence, United States**Lead Patient Service Representative- Family Medicine Practice** · Primary Care Lawrence, Kansas Compensation **Commensurate with experience** *Welcoming all who need care* · Heartland is committed to attracting and retaining a diverse staff. Heartland will honor your experien ...
-
Business consultant
1 week ago
FusionWorks Lawrence, United StatesMETALWORK IS EVERYWHERE We build machines and tools for the world and the homes of tomorrow. We love technology. Our customers inspire us. And we inspire our customers. BUSINESS CONSULTANT / REPRESENTATIVE (M/F/D) PERSPECTIVE: FUTURE MANAGING DIRECTOR WHO WE ARE: The UVM is the s ...
-
SilverTech Lawrence, United StatesOur client is a leading medium-sized IT logistics company in the region with years of experience in the freight business and building a global network of freight partners and IT technicians. We invite you as a Customer Care Agent (m/f/d) to shape the future - your own, the compan ...
-
Junior Project Manager/Project Controller
1 week ago
Radiant Ventures Lawrence, United StatesSince 1975, we have been planning exceptional buildings in Germany and abroad. Our portfolio of engineering services includes the fields of structural and civil engineering, in which we offer our clients solutions for the entire building life cycle from a single source - from bui ...
Lead Customer Service Representative - Lawrence, United States - Capfed
Description
** Lead Customer Service Representative - Call Center**
**Job Category****:** Call Center **Requisition Number****:** LEADC003091 Showing 1 location **Job Details**
**Description**
Receive incoming customer calls and determine the product, service or resources the caller requires or could benefit from. Create a positive interaction with customers by providing direct support services or connecting the customer with the appropriate department to provide the specific assistance needed. Competent in service recovery and deescalating upset customers. Ability to discern and trouble shoot customer concerns with the ability to develop a proficiency in a wide range of systems. The Lead Customer Service Representative will assist with training for the department and guide and support Customer Service Representatives with questions and/or difficult situations. The Lead Customer Service Representative work schedule may vary from time to time to ensure adequate supervisory coverage of the Customer Service Center and work in the capacity of the manager on an occasional basis due to time off or other scheduling needs.
Schedule: Sunday 12:00 - 5:00 P.M., Monday - Wednesdays 8:15 A.M. - 6:00 P.M., Thursdays 8:00 A.M. - 5:00 P.M. (Off Friday/Saturday)
**Essential Duties & Responsibilities**
Answer incoming customer calls, secure messages and emails, properly verify the customers identity, and determine the needs of the customer. Provide assistance to the customer or transfer them to the appropriate department for assistance. Perform teller functions for customers and ensure customer needs are addressed in a polite and friendly manner.
Handles escalated telephone calls, e-mails, and Live Chat sessions, as needed.
Conduct training for new staff and continuing training for staff while keeping training material up to date.
Assist other branches and departments with transactions as needed, provide support for the collections department and branch managers in fulfilling customer requests and merchant verifications.
Monitor incoming calls, True Blue Online secured messages to ensure quality of service and accuracy of the Call Center Representatives.
Works in the capacity of the manager on duty on an occasional basis as necessitated by time off or other scheduling needs.
Perform other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
**Requirements**
Minimum of three years of similar or related experience, including preparatory experience. Previous supervisory or managerial experience preferred.
A high school degree or equivalent.
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
Lead Customer Service Representative professionals in Lawrence
-
Talon McPherson
Determined Worker
-
Sahil Lnu
Full Stack Developer