- Answer the Customer Service Desk telephone promptly and courteously.
- Retrieve all telephone messages recorded during the day and return the phone call.
- Negotiate payment arrangements and set up payment plans.
- Update Demographic information as directed by the Customer.
- Enter Account Notes indicating action taken on accounts.
- Writes up referrals to other hospital departments to ascertain answers to patient inquiries.
- Performs other special projects and duties as assigned.
- Patient – The patient is the primary customer. It is imperative that the Customer Service Representative be able to answer patient inquiries timely or refer the patient inquiry to the correct department to ascertain the answer for ongoing good Public Relations.
- Co-workers – The Customer Service Representative helps their fellow co-workers by actual data entry into the Account Notes on actions taken on accounts and by analyzing patient issues as the point of first contact.
- Other Hospital Departments – The Customer Service Representative services in a liaison role between the patient and other hospital department concerning patient issues.
- High school diploma or equivalent.
- Two years of experience.
- Excellent customer service skills.
- Proficient with Microsoft Office suite; and database management.
- Strong oral and written communication skills.
- High attention to detail.
- Ability to work well with a diverse group of individuals.
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Customer Service Representative, FT Days - Lawrence, United States - LMH Health
Description
Schedule: Monday-Friday 8:00am to 4:30pm
Something special starts here.
You can't define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full – with joy, purpose and lifelong health – it shows. At LMH Health, we are all about healthy people, healthy communities and healthy futures, and that makes us your destination for an exceptional career. From flexible, work-life harmony to competitive pay and great advancement potential, find everything you're looking for at LMH Health.
You'll find everything you're looking for at LMH Health:
· Join a team that cares about the community
· Tuition reimbursement to support continuing education
· Professional development and recognition
· Excellent benefits
We're looking for you.
We are looking for a detail-oriented and patient-focused Customer Service Representative to join our team The Customer Service Representative handles all patient inquiries via telephone or walk-ins. These inquiries may include referrals to have accounts checked for charges, diagnosis, complaints about treatment, etc. In addition, the Customer Service Representative
negotiates payment arrangements, adds additional insurance information to accounts, updates patient and/or guarantor demographic information, and processes account notes for co-workers.
Responsibilities
Qualifications
Required:
Preferred:
Our Cultural Beliefs
Patient First. We consider the patient first in everything we do.
Better Together. We actively strive to be a diverse LMH Health team that works together to achieve excellence.
Listen/Speak Up. We embrace a diverse culture of open, respectful, well-intended communication where we listen, share, and value ideas to create equitable solutions.
Innovate We actively explore new ideas and approach change with agility and an open mind.
Own It/Solve It. We hold ourselves accountable for our actions and we collaborate for solutions.
In Joy. We create a workplace that is both fun and meaningful.
At LMH Health, we value inclusion and diversity. We are an equal opportunity employer and encourage all to apply. Employment is decided on the basis of experience and qualifications that meet the business need.
