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    Team Lead - New York, United States - Baked By Melissa

    Baked By Melissa
    Baked By Melissa New York, United States

    2 days ago

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    Description

    Job Description

    Job Description

    Department: Retail

    Reports To: District Manager

    Direct Reports: Sales Associate

    If you were asked which Baked by Melissa treat represents your personality and attitude the most and answered Tie Dye, then being a Team Leader at Baked by Melissa might just be the role for you. As a Team Leader at Baked by Melissa, you act as second in command to the General Manager. You think of yourself as positive, thoughtful, and most importantly, a leader. You find that you are passionate about consistent, ongoing training, as well as each of your team members' career paths. As a Team Leader, you will work predominantly as a front-line ambassador, inspiring your team to Make Life Sweeter for both their peers and customers every day.

    Primary Responsibilities

    • Act as a frontline brand ambassador of Baked by Melissa - required to work predominantly in the front of-house
    • Create and foster a happy, passionate, customer-focused vibe with your team while leading with positive intent in every team opportunity
    • Communicate, train, and develop store team on the SWEET Experience, sales-driving, operational, and policy updates with a positive, "we" mentality-led conversation
    • Hold each team member accountable to company policies, customer service, product knowledge, morale, etc. (includes writing and communicating both promotional and disciplinary documentation in partnership with your General Manager and HR).
    • Assist your General Manager in supporting store hiring needs such as reviewing new hire performance, requesting employee needs (uniform, a name tag)
    • Support your General Manager in daily store managerial tasks such as inventory/waste management, daily store operations audit, communication board updates, etc.

    Brand Experience

    • Manage and drive revenue by creating unique, long-term emotional connections to our brand with each customer experience

    Customer Experience

    • Be the ultimate brand ambassador in-store
    • Conduct Store Vibes Check audits to ensure the front of house feels welcoming to customers
    • Includes review of the store and employee appearance, visual merchandise execution, employee interactions with peers and customers, product appearance, etc.
      Lead by example and roll up your sleeves with your team in both the front and back of house - observe your team's customer service during these interactions and provide direct on-the-spot feedback
    • Ensure store teams are knowledgeable on product releases and the most up-to-date customer service and store operational training
    • Identify areas of opportunity for more alignment with online (website, B2B, third-party) and offline (walk-in) revenue channels

    Employee Experience

    • Attend and conduct scheduled group interviews for potential candidates with General Manager
    • Discuss and issue Success Plans, employee performance, and next steps plan in partnership with General Manager
    • Partner with HR and General Manager on writing and issuing promotional and disciplinary documentation (Promotional Plan, Written Warnings, etc.)

    Daily Store Operations

    • Deliver and ensure the store team is delivering store operational excellence on a daily basis.

    Inventory

    • Manage waste and inventory counts at the store level ensuring the team is reporting correct on-hand and waste amounts
    • Complete random inventory audits on a weekly basis.

    Store Needs

    • Communicate and follow up on store maintenance needs to the General Manager
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