Technical Team Lead - Brooklyn, United States - My IT Crew
Description
Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed.
Sound like this could be your new home? Keep reading.My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.
- Our clients love us and our satisfaction surveys show it at a consistent 97%.
- We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with bestinclass support.
- No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us
- We Listen. Our culture of collaborative meetings and weekly teamled training will help YOU drive yourself and the company forward.
Key Responsibilities:
- Oversee the daytoday operation of the team in addition to your technical role.
- Suggest and organize teambuilding activities.
- Monitor team performance and report on metrics.
- Act as a resource to the rest of the team for rapid decisions and direction.
- Help to coordinate escalations.
- Discover training needs and provide coaching.
- Listen to team members' feedback and resolve any issues or conflicts.
- With time, Technical Team Leads will conduct monthly oneonone checkins with their team members.
Qualifications:
- KPI goals consistently met in current role.
- 5+ years of relevant technical experience with Microsoft end user and cloud technologies.
- 2+ years of relevant management or leadership experience
- Experience in IT service delivery and managing customer expectations.
- Demonstrable experience in incident, problem, and change management.
- ITIL Foundations V3 or V4 certification is highly desired.
- Excellent ability to present information in a manner that is clear and concise.
- Very strong interpersonal and communication skills with the ability to build effective working relationships, solicit cooperation, and resolve conflicts with a variety of stakeholders both internally and externally.
- Excellent client service skills, with the ability to create/cultivate trusting relationships with clients and coworkers and remain calm in stressful circumstances.
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