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General Manager
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Retail Beauty Services Manager - Hamden, United States - Ulta
Description
**Retail Beauty Services Manager**
CAROUSEL_PARAGRAPH
Hamden, Connecticut
Retail Management
Full Time
175358
** Share Job**
Promoting a culture of accountability to meet or exceed the stores goals related to retail and service sales, guest loyalty (including credit), payroll, retail shrink and omni-channel initiatives.
Meeting/exceeding goals related to services, boutiques, makeup, skincare, fragrance pro hair and personal care appliance merchandise sales and service sales (e.g., service revenue, average ticket, guest count, guest retention, rebooking, pro hair retail revenue, retention/turnover and contribution goals)
Planning and executing in-store events that deliver an unrivaled guest experience, driving brand partner collaboration and delivering on sales and payroll goals.
Attracting and building a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
Establishing performance metrics for the team and/or personal goals, to include attendance at all required training/education programs, coaching, individual development plans and annual performance appraisals
Managing service and boutique supply inventory and ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand
Communicating and providing feedback to field leadership, including the Business Market Trainer and Services District Leader, on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape
A Cosmetology license where required by the state
2 years of management experience, including cosmetology management license where required by state law
Financial management experience: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
Advanced competency in services, including sales, guest experience and product attachment
Demonstrated knowledge of board of cosmetology regulations and hiring requirements
Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing
Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture and executing merchandise directives
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks with moving parts
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Ability to manage multiple projects at once while maintaining superior results
A Bachelors degree is preferred, but not required
Ability to work a flexible, full-time schedule, including days, evenings, weekend and holidays
Ability to travel overnight to attend offsite meetings
On a regular basis, requires continuous mobility throughout the store
On a regular basis, requires the ability to stoop, kneel, and crouch
On a regular basis, requires the ability to lift and/or move 50 lbs.
On an occasional basis, requires the ability to climb a ladder and maintain balance
