- Provides professional and courteous service to clients, carrier representatives, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
- Answers and takes ownership of service requests and inquiries delivered either through call center environment, via email or via web inquiry.
- Identifies opportunities for cross-sell and up-sell of HUB products and services when appropriate for the clients' needs.
- Works independently as well as cooperatively and professionally with Producers and Account Executives to deliver all HUB services to assigned clients throughout the policy cycle as needed. This includes but is not limited risk control services, preparation of coverage outlines/proposals, and marketing of emergent and renewal coverage requests.
- Actively participates with account team members in monthly meetings.
- Acquires understanding of clients' insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact clients. Makes appropriate recommendations to clients in response to those changes, independent of manager approval.
- Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
- Appropriately documents transactions with clients and carrier representatives, and updates broker management systems as required. Ensures the accuracy of data in those systems.
- Supports, mentors and trains lower level colleagues, as necessary.
- Attends industry related continuing education training and courses.
- 2 years of commercial insurance experience with at least 1 year in an Account Management role.
- Must currently hold a Property & Casualty insurance license
- Four year college degree preferred, coupled with at least two years of applicable commercial lines experience.
- Strong ability to listen, discern, and prioritize with clients, colleagues and carrier representatives based on a thorough understanding of relevant issues.
- Comprehend and follow instructions; maintain attention and concentration for necessary periods; carry out instructions (written, oral or diagrammatic); adapt to situations requiring the precise attainment of set limits, tolerances, or standards; respond appropriately to changes in the work setting.
- Above average written and oral communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to utilize and be proficient in broker management systems.
- Strong organizational and time management skills.
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Program Account Manager - Chicago, United States - Hub International
Description
Job DescriptionHUB International
About HUB
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected.
As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control.
Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Why Choose HUB?
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success.
At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development _._ Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time.
Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
* are seeking a progressive work environment at a rapidly growing organization
* have a desire to help others protect their future
* have an entrepreneurial spirit and are challenged by the opportunity to grow the business
* are focused on learning and development to enhance your industry knowledge and expertise
* are a self-starter willing to invest time and energy to learn the technical aspects of our business
* believe in integrity and building success by developing relationships with others
Servicing:
HUB's Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry.
Through a robust network of resources, you will be amongst some of the industry's top talent to help guide and support our customer's needs and provide them with innovative solutions.
Job Duties:
Qualifications:
Required Experience: 2-5 years
Required Travel:
No Travel Required
Required Education:
High school or equivalent
\#LI-RB2
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at or This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Department Account Management & ServiceRequired Experience: 1-2 years of relevant experience
Required Travel:
No Travel Required
Required Education:
High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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